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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
yet she clearly can which she is breaking identity theft and fraud laws and yet you focus on me saying I have to call which is impossible. I was trying to avoid seeking damages and pressing charges but if this is not cleared up like you guys did at the beginning of the year 1
yet she did n't delete 1
yet she still states that since my online account says that I will receive my statements electronically online that they will not send them in the mail and will not inform me that online account access has been disabled 1
yet she was unsuccessful. Weve spent countless hours emailing with LOGS Legal to no avail. Weve spent countless hours attempting to contact Mr. Cooper only to be told our loan is with their sister company Rightpath & to call them ( see attached call logs ). I am unable to upload the call recordings to your system but can send them wherever youd like. Rightpath assured me our call on XX/XX/XXXX was being recorded just as they always do so Im certain they have it as well. I dont know whats going on with these companies. I spent the entire week of my mothers funeral attempting to get this handled despite being assured it was handled before I left. Im spending the evening before my mothers funeral writing CFPB complaints. Im at my wits end & quickly running out of time. We are in urgent need of help!!,,Mr. Cooper Group Inc.,TX,75022,Servicemember,Consent provided,Web,2022-09-30,Closed with explanation,Yes,N/A,6038086 1
yet some courage to try to use my own assets ... imagine how ridiculous that sounds ... courageous ... and use my own assets next to each other ) .... but thats what chase is doing.. this has been going on for months - I wrote this allegation in my first complaint to the CFPB. I write about how I had no XXXX idea what the heck Chase was doing/where they were involved/implicated in this entire ordeal ; however 1
yet somehow my account was experiencing large and numerous charges to this same XXXX XXXX 1
yet somehow they made a mistake on mine and neglected to inform me about it and when I call I'm told there is nothing they can do about it. 1
yet specific question is 1
yet SPS will not post the 2nd and 3rd forgiveness that is due. The payments were received as transfers to SPS from the prior servicing carrier. SPS actually issued the DPB forgiveness XX/XX/XXXX ; {$85000.00} and then reversed the transaction. When questioned about it 1
Yet still alterations were made to the account without authorization and the account citing non-payment 2
yet still attempts to collect the debt outside of the court process. 1
yet still inaccessible. 1
yet still no signs of the refund. 1
yet still the bank is forcing this amount on me without any proper investigation. 1
yet still want me to pay a debt for these renters unknown to me and obviously not me.,Company believes complaint represents an opportunity for improvement to better serve consumers,HW Holding 1
yet TD Bank did not stop XXXX at any time from withdrawing my account.,,TD BANK US HOLDING COMPANY,PA,194XX,,Consent provided,Web,2019-02-28,Closed with explanation,Yes,N/A,3165294 1
yet that late afternoon I was told underwriting was still reviewing '' and unable to decide. 1
yet that money itself is more debt than my mom is able to handle herself. But they wanted more 1
yet the account has no DATE CLOSED - Please CLOSE this account with the actual effective date 1
yet the account is still damaging me with errors. Without documented proof from the original creditor that these late payments are accurate 1
yet the account remains on my report. This error continues to damage my creditworthiness 1
yet the account was charged off without acknowledgment of my efforts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX This is a collection account being reported without a proper chain of title or validation Law : FCRA 1681b requires a permissible purpose for reporting 1
yet the balance and charge-off amount is {$720.00} 2
yet the bank continues to treat the activity as fraud without justification or transparency. 1
yet the bank has failed to return the funds and continues to provide conflicting information. 1
yet the bank still failed to respond through any channel.// Failure to Respond to Formal Appeals and Information Requests. 1
yet the card couldnt be activated. 1
yet the case has been closed already twice. 1
yet the case was prematurely marked as closed. 1
yet the charge-off is reported as incomeposing a separate legal issue. 1
yet the charge-off status appears inconsistently before that date. 1
yet the continued inclusion of outdated 1
yet the continued reporting of an unvalidated charge-off shows failure to comply. Section 609 ( a ) gives me the right to know the sources of the information 1
yet the creditor continues to report the balance to the credit reporting agencies 1
yet the creditor continues to report the balance to the credit reporting agencies as an active charge-off. 8
yet the creditor continues to report the balance to the credit reporting agencies as an active charged-off. 1
yet the dealer never confirmed payment was made. 1
yet the delinquency was continuously unfairly reported to the credit agencies. 1
yet the derogatory status remains Law & Instruction : Under FCRA 607 ( B ) and 611 1
yet the employees notes were added to the account and given as a reason late fee reversals were again denied on a XX/XX/XXXX call. Since BoA is using hardship as the reason to deny late fees reversals 1
yet the fee was not charged. This is when she hung up on me! 1
yet the financial obligation is exactly the same. I asked XXXX for the name of the CEO of State Farm Bank. The second SFB representative that was also on the line at the same time gave me his name 1
yet the following remain on my credit reports. 2
yet the funds are missing. 1
yet the furnisher altered just this one monthretroactively and without justificationcausing the overall status of the account to become adverse. 1
yet the furnishers failed to provide ANY original signed contract 2
yet the inaccuracies remain unchanged. 1
yet the information continues to be reported to the credit bureaus in its inaccurate form. I have sent letters to request the correction 1
yet the issue persists. 3
yet the issue remains unaddressed. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.