yet she was unsuccessful. Weve spent countless hours emailing with LOGS Legal to no avail. Weve spent countless hours attempting to contact Mr. Cooper only to be told our loan is with their sister company Rightpath & to call them ( see attached call logs ). I am unable to upload the call recordings to your system but can send them wherever youd like. Rightpath assured me our call on XX/XX/XXXX was being recorded just as they always do so Im certain they have it as well. I dont know whats going on with these companies. I spent the entire week of my mothers funeral attempting to get this handled despite being assured it was handled before I left. Im spending the evening before my mothers funeral writing CFPB complaints. Im at my wits end & quickly running out of time. We are in urgent need of help!!,,Mr. Cooper Group Inc.,TX,75022,Servicemember,Consent provided,Web,2022-09-30,Closed with explanation,Yes,N/A,6038086

What the CFPB Record Shows About yet she was unsuccessful. Weve spent countless hours emailing with LOGS Legal to no avail. Weve spent countless hours attempting to contact Mr. Cooper only to be told our loan is with their sister company Rightpath & to call them ( see attached call logs ). I am unable to upload the call recordings to your system but can send them wherever youd like. Rightpath assured me our call on XX/XX/XXXX was being recorded just as they always do so Im certain they have it as well. I dont know whats going on with these companies. I spent the entire week of my mothers funeral attempting to get this handled despite being assured it was handled before I left. Im spending the evening before my mothers funeral writing CFPB complaints. Im at my wits end & quickly running out of time. We are in urgent need of help!!,,Mr. Cooper Group Inc.,TX,75022,Servicemember,Consent provided,Web,2022-09-30,Closed with explanation,Yes,N/A,6038086

yet she was unsuccessful. Weve spent countless hours emailing with LOGS Legal to no avail. Weve spent countless hours attempting to contact Mr. Cooper only to be told our loan is with their sister company Rightpath & to call them ( see attached call logs ). I am unable to upload the call recordings to your system but can send them wherever youd like. Rightpath assured me our call on XX/XX/XXXX was being recorded just as they always do so Im certain they have it as well. I dont know whats going on with these companies. I spent the entire week of my mothers funeral attempting to get this handled despite being assured it was handled before I left. Im spending the evening before my mothers funeral writing CFPB complaints. Im at my wits end & quickly running out of time. We are in urgent need of help!!,,Mr. Cooper Group Inc.,TX,75022,Servicemember,Consent provided,Web,2022-09-30,Closed with explanation,Yes,N/A,6038086 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Desp, and the most recent logged activity is Despite al, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, yet she was unsuccessful. Weve spent countless hours emailing with LOGS Legal to no avail. Weve spent countless hours attempting to contact Mr. Cooper only to be told our loan is with their sister company Rightpath & to call them ( see attached call logs ). I am unable to upload the call recordings to your system but can send them wherever youd like. Rightpath assured me our call on XX/XX/XXXX was being recorded just as they always do so Im certain they have it as well. I dont know whats going on with these companies. I spent the entire week of my mothers funeral attempting to get this handled despite being assured it was handled before I left. Im spending the evening before my mothers funeral writing CFPB complaints. Im at my wits end & quickly running out of time. We are in urgent need of help!!,,Mr. Cooper Group Inc.,TX,75022,Servicemember,Consent provided,Web,2022-09-30,Closed with explanation,Yes,N/A,6038086 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we reached out to Rightpath in an effort to work things out quickly due to the upcoming foreclosure date & the unexpected death of my mother. We spoke with a wonderful woman named XXXX on XX/XX/XXXX for nearly 2 hours & agreed to the XXXX XXXX she offered. XXXX advised she would send all necessary communication on her end in order to put the foreclosure on hold & advised someone from XXXX would be in touch Monday XX/XX/XXXX. She provided us the information to XXXX XXXX XXXX advising this was the attorney handling the foreclosure & advised us to reach out to both XXXX XXXX XXXX XXXX XXXX Legal & inform them weve agreed to a Disaster Modification. We reached out to XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX & advised the same the very same day", and the single most common underlying issue is "a woman by the name of XXXX advised shed never heard of XXXX & claimed they didnt represent them. We reached back out to XXXX XXXX XXXX XXXX to confirm XXXX XXXX was the right contact. Both assured XXXX XXXX XXXX was the right contact & we were provided an email address in addition to the phone number. I emailed XXXX XXXX XXXX & a man by the name of XXXX XXXX eventually responded but said he had not been contacted by Rightpath. We provided him the contact information we received from Rightpath & advised of the disaster modification just as we were advised to do".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating yet she was unsuccessful. Weve spent countless hours emailing with LOGS Legal to no avail. Weve spent countless hours attempting to contact Mr. Cooper only to be told our loan is with their sister company Rightpath & to call them ( see attached call logs ). I am unable to upload the call recordings to your system but can send them wherever youd like. Rightpath assured me our call on XX/XX/XXXX was being recorded just as they always do so Im certain they have it as well. I dont know whats going on with these companies. I spent the entire week of my mothers funeral attempting to get this handled despite being assured it was handled before I left. Im spending the evening before my mothers funeral writing CFPB complaints. Im at my wits end & quickly running out of time. We are in urgent need of help!!,,Mr. Cooper Group Inc.,TX,75022,Servicemember,Consent provided,Web,2022-09-30,Closed with explanation,Yes,N/A,6038086: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.