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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
yet the items have not been removed as required. This suggests a violation of 15 U.S.C. 1681i ( a ) 2
yet the mere presence of a dismissed bankruptcy on a credit report after that closing date is highly questionable. According to the Federal Trade Commission and multiple court precedents 1
yet the negative items remain on my report. 1
yet the other credit bureaus took the necessary steps to delete or suppress them. I also reached out to each company and provided them the information. One of the companies even advised they received the request for validation from XXXX and XXXX only and could not produce any required documents. 1
yet the repair funds have not been released. 1
yet the reported payment history and closure reasons differ and misrepresent my payment performance. 1
yet the result from the CFPB complaint was in XXXX. 1
yet the Santander USA 1
yet the statement it say contact comenity bank. So they give me a run around and I to blame when I call. 1
yet the XXXX XXXX 2
yet the XXXX XXXX XXXX XXXX XXXX account with the same balance appears everywhere except Equifax 2
yet their suggestion to solve my problem was to call to be verified. '' In response to my letter the bank wrote me that : When you called us on XX/XX/XXXX 1
yet there are inconsistencies in late payment notations. 3
yet these addresses remain on file. XXXX failure to remove these unverifiable addresses is a direct violation of FCRA Section 602 ( a ) 1
yet these false addresses have remained despite my repeated disputes. 1
yet these fraudulent activities continue. Despite my vigilance 1
yet they all want me to pay on the same debt. Yet 2
yet they are holding the money that was transferred to me in XXXX that was in fact authorized 1
yet they are now requiring me to submit everything by mail 1
yet they are still miscalculating '' the numbers ( not in my favor ). 1
yet they are the ones offering clear terms ( do this 2
yet they auctioned my car without informing me. 1
yet they chose NOW to review my derogatory credit and close theaccount. It 's because it was paid off. If they close a consumers account while,,SYNCHRONY FINANCIAL,NV,89120,,Consent provided,Web,2015-11-03,Closed with explanation,Yes,Yes,1638213 1
yet they claim it is {$100.00} overdrawn. Perhaps over {$1000.00} in XXXX payments have gone missing. XXXX has been extremely cooperative in my investigation I have been conducting personally 1
yet they continue to allow this harmful entry. Because of this account 1
yet they continue to call anyhow. I am assuming they believe humiliating XXXX will get him to pay his debts. It won't. There is a right way and a wrong way to go about collecting on a debt. This company completely crossed the line and needs to be held accountable. 1
yet they continue to collect additional payments. 1
yet they continue to report derogatory information without justification. This inaccurate reporting is misleading lenders 1
yet they continue to report me delinquent and threaten foreclosure. 1
yet they continue to send & request payments each month & will not/have not used the mortgage insurance to pay off XXXX XXXX 's loan. This is not a good practice and it 's causing me great financial hardship and stress.,,Ocwen Financial Corporation,TX,77018,,Consent provided,Web,2016-02-03,Closed with explanation,Yes,No,1770434 1
yet they continue with their efforts to destroy my credit history. 1
yet they continued and still continue to come after me. 1
yet they continued collection activity anyway A re-aged tradeline where the Date of First Delinquency XXXX XXXX XXXX was illegally pushed forward Mismatched data between XXXX XXXX XXXX XXXX XXXX XXXX XXXX Cavalrys own internal files Cavalrys actions demonstrate a clear pattern of reckless disregard for federal law. 1
yet they continued furnishing derogatory data to Experian 1
yet they continued to bill me late fees and proceeded to furnish derogatory remarks to my credit report. According to 3
yet they continuously refuse to correct their mistakes. It makes sense XXXX wouldnt want to correct their mistakes since they profit from increasing loan balances and accrued late fees. Im sure Im not the only one XXXX has treated in this manner since theyve had several class action lawsuits filed against them where it was found XXXX was at fault. Due to XXXX repeated failure to properly inform me of several missed payments currently greatly affecting my credit score I am tempted to contact my States Attorney General to inform the government of the issues Ive been having with XXXX unless all these issues are removed from my credit report. 1
yet they continuously refuse to correct their mistakes. It makes sense XXXX wouldnt want to correct their mistakes since they profit from increasing loan balances and accrued late fees. Im sure Im not the only one XXXX has treated in this manner since theyve had several class action lawsuits filed against them where it was found XXXX was at fault. Due to XXXX repeated failure to properly inform me of several missed payments currently greatly affecting my credit score I am tempted to contact my States Attorney General to inform the government of the issues Ive been having with XXXX unless all these issues are removed from my credit report. 1
yet they continuously refuse to correct their mistakes. It makes sense XXXX wouldnt want to correct their mistakes since they profit from increasing loan balances and accrued late fees. Im sure Im not the only one XXXX has treated in this manner since theyve had several class action lawsuits filed against them where it was found XXXX was at fault. Due to XXXX repeated failure to properly inform me of several missed payments currently greatly affecting my credit score I am tempted to contact my States Attorney General to inform the government of the issues Ive been having with XXXX unless all these issues are removed from my credit report. 1
yet they deny 1
yet they did issue a partial credit.,,CAPITAL ONE FINANCIAL CORPORATION,CT,06514,Older American,Consent provided,Web,2023-01-19,Closed with explanation,Yes,N/A,6457785 1
yet they did just that when they stated That due demand pursuant to Idaho Code 12-120 has been made upon defendant more than 10 days prior to filing of this action. And also That defendant refused or neglected to pay to Plaintiff the above mentioned sum despite demands made by Plaintiff. 1
yet they did just that. This is their mistake.,,HYUNDAI CAPITAL AMERICA,IL,60089,,Consent provided,Web,2018-08-16,Closed with monetary relief,Yes,N/A,2993735 1
yet they don't properly reflect those as payment months. 1
yet they dont have to TALK to us? NO! The only one that helped me was XXXX. I had a gentleman speak to me 1
yet they failed to provide any legal proof as required under federal law. 1
yet they failed to provide my grandfather 's birth certificate and other key deliverables. 1
yet they have charged me several overdraft paid fees for ATM check ( debit ) card transactions. 1
yet they have continued to pursue legal action and collection activity against me. 1
yet they have failed to provide any actual documentation or evidence of how they reached that conclusion. 2
yet they have failed to provide documentation 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.