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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
yet MRS BPO 1
yet my account is still locked. Finally 1
yet my account status with my credit and according to their records reflect that I owe {$3700.00} 1
yet my account still shows {$94.00} in missed payments that I owe. 1
yet my complaint was both about the manageXXXX and the employee. I told XXXX that I did not want to hear from him again unless it was about the conclusion of his investigation. 1
yet my credit file contains multiple violations that have caused me harm in obtaining fair credit opportunities. 1
yet my credit report reflects negative entries 2
yet my credit reports show a {$600.00} open balance but there seems to be no supportive documentation for this balance ( per the received statements ). How can this amount be reported to the bureaus if I can not even be provided with bank statements 1
yet my instructions were disregarded.,,EQUIFAX 1
yet my instructions were disregarded.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33351,,Consent provided,Web,2025-12-16,Closed with explanation,Yes,N/A,18073139 1
yet my instructions were disregarded.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
yet my loan payment was still debited from my account in XXXX 1
yet my report lists late payments in months where no delinquency occurred. This false information from XX/XX/XXXX to present is causing score damage and must be corrected immediately XXXX XXXX Late Payment Date Opened : XX/XX/XXXX Balance : {$570.00} Law : FCRA 607 ( b ) 1
yet my reports remain incorrect. I request that you immediately conduct a thorough reinvestigation of the disputed information in accordance with the Fair Credit Reporting Act ( FCRA ) and ensure that these inaccuracies are deleted due to the creditors prior investigations. It states any error not corrected shall be deleted upon second investigation! 2
yet my total of {$910.00} didnt qualify for the XXXX month lease option to begin with even though it completely did as that is what I signed the initial contract for. It became clear in that moment that I was getting the run around and that no one was willing to help me. I then asked to be transferred to a supervisor or manager that could assist me as I know contracts can be cancelled and reformulated fairly easily. XXXX transferred to me XXXX who simply kept telling me to send in the originally lease document and that 1
yet my verification was denied without notice. 1
yet neither reported until XX/XX/XXXX 3
yet NFCU refused to make the correction. Later 1
yet no action has been taken. 1
yet no action was taken. I emailed Coinbase a fourth time on XX/XX/year> 1
yet no correction has occurred. 3
yet no detailed evidence or procedural explanation was provided. Given the complexity of the discrepancies and the potential impact on my financial standing 1
yet no documents have been produced. Continued reporting without verification violates the Fair Credit Reporting Act and the FDCPA. If not resolved promptly 1
yet no merchandise was provided 1
yet no one could find me in their system. 1
yet no one ever sent those missing pages. A couple of times I encountered SPS representatives who admitted that I had NOT been sent the correct forms on any of theoccasions or in any of the mailings sent to me. After more than a year of going through this horrendous experience with SPS 1
yet no one has resolved it or taken accountability. After graduating 1
yet no phone number was added to the unauthorized alert.,,EQUIFAX 1
yet no proof has been provided to support this claim. 1
yet no update or explanation has ever been provided. 1
yet none of them provided actual proof or any copies of documentation used to verify the debt. 1
yet none of these requirements have been met in this case. 2
yet not a single one wanted to take ownership of the problem and help guide me to a resolution. My last call during that 2 day period 1
yet not looking at the documentation was awful... yet the are still in business 1
yet nothing has been done. I called Direct Express back again to ask if the block was taken off but was met with a negative attitude that basically told me that I had to verify my Identification and that I had to submit the same paperwork again. I am in my late XXXX 's and on XXXX. I do not have the patients nor time for going back and forth only to end up at the same spot over and over. My XXXX XXXX has gone up 1
yet nothing seems to change XXXX 's mind.,,GOLDMAN SACHS BANK USA,UT,84790,,Consent provided,Web,2025-01-31,Closed with explanation,Yes,N/A,11875825 1
yet other ones 1
yet our payment screen showed that the XX/XX/XXXX payment was already processed and cleared 1
yet our personal information continues to be shared without our consent. 1
yet overt. An example would be the inner workings of the accounting methods which ultimately trickled upward to the investors and those in high corporate positions 1
yet PayPal can't find the funds after 2 weeks of searching. 1
yet PHH Mortgage ( and XXXX XXXX XXXX ) have thumbed their nose at us customers 1
yet received no reply from any of these agencies 1
yet received nothing of value 1
yet remain on my report with derogatory status 1
yet remains inaccurately reported. Given the repeated failures to resolve these discrepancies 1
yet representatives verbally inform me that it was not. Unfortunately 1
yet Santander has not provided a transparent breakdown as required under federal servicing rules 1
yet sending from XXXX a customs document had to be filled out every time .She also admitted through XXXX XXXX that she was going to send me the items 1
yet separate 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.