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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
XXXX was able to provide in the form of written documentation. Then 1
XXXX was an active company on XXXX XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Specialized Loan Servicing Holdings LLC,NY,10306,,Consent provided,Web,2016-03-04,Closed with explanation,Yes,Yes,1813673 1
XXXX was applied to XXXX ... ..WHAT!!!!???? ( this was a forbearance month that was supposed to be rolled to the end of the loan ). And ever since that point each current month I paid was being applied to some past month. 1
XXXX was asking if we needed a settlement letter before we paid the amount to which ultimately XXXX XXXX XXXX confirmed. I am sad to say this letter never came. 1
XXXX was cancelled within their 3-day grace period 1
XXXX was charged with '' running a lucrative mortgage fraud scheme '' according to the XXXX Attorney General 's office 1
XXXX was completely useless 1
XXXX was listed XXXX 1
XXXX was making payments and the loan was either paid off or close to being paid off as almost 10 years had passed since the origination of the loan. 1
XXXX was not helpful and friendly either.,,NFM 1
XXXX was not introduced. They were the invisible '' partner of this scam. Keep in mind 1
XXXX was NOT the note owner? WHAT TYPE OF PROOF THEY SHOWED THE ESCROW OFFICER to prove entitlement to Steal my Money?! 1
XXXX was one of the schools listed in the XXXXXXXX XXXX XXXXXXXX settlement that would receive automatic discharge. XXXX was guilty for using fraudulent practices 1
XXXX was sent to SECU without any response. 1
XXXX was standing next to the cash register and I ask him for the price of the neck cream he had applied during the facial. He stated the price and I told him that it was too high. XXXX stated he would give me all of the product he had just applied for free if I would just buy the steam spa XXXX stated That you only live once and You deserve it and you really enjoyed like and you really liked it and your husband can use it. XXXX filed out a preprinted business card with his name and contact cellular number ( # XXXX ) and handed it to me. He said it was {$30000.00} but he would give me credit for the amount that I had already spent in the store. So 1
XXXX was transferred from XXXX to XXXX. XXXX reported on my credit report : XXXX 2
XXXX was unable to produce any actual documentation of this happening. According to the bureaus 1
XXXX was unable to provide a tracking number so he gave me his badge number ( XXXX ). I never got a confirming email that XXXX was actually working on my problem. 1
XXXX was unable to provide a valid reason for the request. This line of questioning is discriminatory 1
XXXX was unable to pursue things further and the money is now officially LOST. In turn Chase tells me since they did not get the Money back 1
XXXX was VERY nice and tried his best to help me. He gives me a case number of XXXX XX/XX/XXXX XXXX AZ Time : On hold for 28 minutes 1
XXXX was XXXX XXXX 2
XXXX WASHINGTON 1
XXXX Washington XXXX 1
XXXX watch me. '' He then blocked her number. I then tried from my XXXX XXXX number because by this point I was livid - not only about being scammed 1
XXXX way that I know that this could be fixed is by listening to our recorded phones. Reliacard claims to record every phone call 1
XXXX website XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
XXXX weeks after the fund was delivered to New York XXXX. I wonder why New York Mellon still has not returned the funds to XXXXXXXX XXXX,,BANK OF NEW YORK MELLON CORPORATION 1
XXXX weeks later 2
XXXX weeks later. During that time the bank where I resolved the issue 1
XXXX Wells Fargo bank lawyers for a first time presented certain documents which they claimed as original ''. Copies of those documents were never provided to me because the judge who handled my foreclosure criminally concealed them from the case records to defraud Higher Courts. As of today nobody saw those documents and Wells Fargo bank and its lawyers repeatedly refuse to provide them to me. Moreover 1
XXXX went out on the XXXX from my account. I sat in that office and explained everything that was going on showed them texts messages and phone calls and they still allowed that amount of money to leave my account without even stopping it. 1
XXXX were taking during this transaction in cash. This is clear fraud and violation under truth in lending. I was not given material disclosure of the amount of finance charge and how it came about. 1
XXXX What was the opening date : A : XX/XX/XXXX B : XX/XX/XXXX C : XX/XX/XXXX D : All the above E : None 2nd Account RE : Student loan : XXXX 1
XXXX WHAT'S {$6800.00} ABOUT {$590.00} MORE THEN WHAT I FINANCE FOR. AGAIN I NEVER GET ANY LETTER FROM THE BANK FOR I HAVE NOT MOVE FROM MY ADDRESS. THEY ALSO WRECKED MY AND MY SISTER CREDIT AT ALL CREDIT BUREAUS AND MY OWN BANK. VERY TRULY XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,FL,33880,Older American,Consent provided,Web,2021-03-23,Closed with monetary relief,Yes,N/A,4238056 1
XXXX When DiTech Financial took over payment management from Green Tree 1
XXXX when I started calling Fifth Third Bank ) 1
XXXX where I usually do business land she advised me to urgently contact and report the issue to the Claims department 1
XXXX where my data for broken into millions of pieces and sold as unsecured Certificates ( not loans ) by XXXX XXXX. 1
XXXX whether it be verbal 2
XXXX which I called to report that I did NOT make this purchase 1
XXXX which the State is Trustee/ Fiduciary is in direct violation of the constitution 1
XXXX which they also corrected. I have a 100 % perfect payment history and I expected a rise in my credit score 1
XXXX which was post-phoned '' by the XXXX Commissioner while the Loan Modification Denial Appeal Review was in progress. 1
XXXX which was a surprise because on XXXX XXXX 1
XXXX which was also completely under lockdown as well at the same time again due to the pandemic caused by COVID-19. I also requested JPM to remove this red flag from my Credit profile as this mispayment was a result of Natural disaster and not intentional. There were clearly no ways for me to make the payment due to my office under lockdown and no accouting employee working in USA and non avilability of good Internet services in XXXX. The Supervisor advised me of looking into this situation deeply. 1
XXXX which XXXX State is XXXX Fiduciary is in direct violation of the constitution 1
XXXX while payment are being drafted as agree 3
XXXX who are all non-affiliate 1
XXXX who has been the main source of my communication and have been desperately trying to assist and help me 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.