Total complaints
1
Filed since It s
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX who has been the main source of my communication and have been desperately trying to assist and help me's complaint history from CFPB public records. 1 consumers have filed complaints since It s. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since It s
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX who has been the main source of my communication and have been desperately trying to assist and help me's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the taxes and escrow issue came about later | 1 |
| State | Complaints |
|---|---|
| . XXXX has even been getting the run around from XXXX and promises were not kept. They've done whatever they could within their ability becasue they transferred the servicing of my loan over to XXXX. However | 1 |
| Issue | Complaints |
|---|---|
| but again each time I tried to find out how much the shortage was I was told to wait. So now when I receive this escrow shortage was said to be XXXX when it should not have been more than XXXX. They had the incorrect tax amount. I asked why was it so much more and if the taxes were paid again for the first installment and I was told no. After doing research and calling the bank that my mortgage that I could check the counties website to see and thats when I found out the taxes were indeed paid and thats why the amount was larger than I had thought. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX who has been the main source of my communication and have been desperately trying to assist and help me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to It s, and the most recent logged activity is It started, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX who has been the main source of my communication and have been desperately trying to assist and help me reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the taxes and escrow issue came about later", and the single most common underlying issue is "but again each time I tried to find out how much the shortage was I was told to wait. So now when I receive this escrow shortage was said to be XXXX when it should not have been more than XXXX. They had the incorrect tax amount. I asked why was it so much more and if the taxes were paid again for the first installment and I was told no. After doing research and calling the bank that my mortgage that I could check the counties website to see and thats when I found out the taxes were indeed paid and thats why the amount was larger than I had thought. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX who has been the main source of my communication and have been desperately trying to assist and help me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX who has been the main source of my communication and have been desperately trying to assist and help me has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX who has been the main source of my communication and have been desperately trying to assist and help me has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX who has been the main source of my communication and have been desperately trying to assist and help me is "but again each time I tried to find out how much the shortage was I was told to wait. So now when I receive this escrow shortage was said to be XXXX when it should not have been more than XXXX. They had the incorrect tax amount. I asked why was it so much more and if the taxes were paid again for the first installment and I was told no. After doing research and calling the bank that my mortgage that I could check the counties website to see and thats when I found out the taxes were indeed paid and thats why the amount was larger than I had thought. However" in the "the taxes and escrow issue came about later" product category.
Read our methodology — how this data is sourced, computed, and verified.