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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
XXXX who prints and sends me billing statements and all other correspondence on PennyMac 's letterheads ( proof available ) ; and XXXX XXXX 1
XXXX who said the transfer is in the last money stage '' and that it could take 1-5 business days to receive the funds. So now I have to wait another week. They did confirm the account is now closed ( XX/XX/XXXX ). Case # XXXX. 1
XXXX who stating I had been approved for a VA XXXX in accordance with VA requirements and these requirements were not Home Point requirements because the VA owns this loan. Being familiar with a VA XXXX XXXX I asked about the high interest rate. XXXX then admonished me this is not a refinance 1
XXXX who willfully and knowingly choosing not to disclose certain information is fraudulent and misleading pursuant to 15 USC 1601 ( a ) which is to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid uninformed use of credit 1
XXXX whom is not the Original Creditor 1
XXXX whose signature varies. Viewing these same signatures in the other assignments shows XXXX is a stamp 1
XXXX will be billed to your escrow account for the coverage we obtained for the period of lapse in your coverage. We contacted Regions again and threatened to get a lawyer if this continues. After that conversation 1
XXXX will be held criminally liable for aggravated Identity Theft pursuant to 18 U.S. Code 1028A 1
XXXX will confirm close date with you. I replied to XXXX with the following : What was the end result with Compliance? Mortgage Insurance certificate attached along with a paid receipt for the Homeowners Insurance. Any idea on when potential closing will be? After not hearing anything on my last email 1
XXXX will handle this matter promptly and in accordance with federal law.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NC,282XX,Servicemember,Consent provided,Web,2023-09-13,Closed with non-monetary relief,Yes,N/A,7543134 1
XXXX will handle this matter promptly and in accordance with federal law.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
XXXX will make no further efforts to contact you. '' However 1
XXXX will not cover unless I pay international postage that can cost around 50 dollars. Seller knew he was selling faulty products 1
XXXX will not risk their reputation not paying you back for such a small amount. A fake checks picture is also produced on the third day for the total spent for three days. To increase the risk of having more hacking connections 1
XXXX will sell the receivables to the depositor the depositor will then sell those receivables to the issuing entity The issuing entity will grant a security interest in the receivables to the indenture trustee for the benefit of noteholders. ( PSA 2
XXXX will submit a second XXXX '' ( XXXX XXXX XXXX ) to the CRAs in an attempt to expedite the removal. 1
XXXX will submit a second XXXX '' XXXX XXXX XXXX XXXX XXXX to the CRAs in an attempt to expedite the removal. 1
XXXX with account # XXXX 1
XXXX with an inquiry date of XX/XX/XXXX 3
XXXX with average XXXX at the time of the application ) which is higher than national median and higher than the score Earnest advertised as acceptable - I don't have any credit card debt ( practically XXXX ) I don't carry balances over and typically balance is almost XXXX - I have 18 years old credit history with only one installment loan paid on time 1
XXXX with bal. of {$600.00} 1
XXXX with balance of {$5500.00} 1
XXXX with code XXXX 1
XXXX with Eastern District Bankruptcy Trustee Office confirmed that Nissan Motor had been issued payments for the months in question and the checks had cleared. We immediately contacted Nissan Motor and spoke to XXXX who advised that he would call back by the end of the day XX/XX/XXXX. My third party advocate called back at end of the day XX/XX/XXXX to find that XXXX had left for the day. There were no new notes made on the file 1
XXXX with no payment history indicated.,,EQUIFAX 1
XXXX with no response either. I opened additional case describing my problem again using their online support. No response. 1
XXXX with the amount {$11000.00} CONCERNING ALL CLOSED ACCOUNTS LISTED BELOW : I have not supplied proof under the doctrine of estoppel by silence 1
XXXX with the amount {$5600.00} XXXX XXXX 2
XXXX with XXXX and XXXX other with XXXX XXXX ) my account would remain suspended due to even XXXX 'charge off ' ( XXXX years old ) in my credit profile. I was astonished. I immediately contacted XXXX XXXX and was advised that THEIR company ( as with most credit card lenders to my understanding ) look at a borrower 's ENTIRE credit profile and re-open accounts all the time 1
XXXX withdrawals are no longer in their control. 1
XXXX WL XXXX 2
XXXX would be applied to the expiring promotional rate balance 1
XXXX would buy back the timeshare. We learned that there is no buy back program and that sales agents are allowed to lie. 2
XXXX would get back to me via my landline telephone number 1
XXXX would have kept helping Credit Acceptance cover up and 1
XXXX would help but takes 6 weeks. In the meanwhile my bill is {$90.00} 1
XXXX would not be able to provide me with a written statement confirming how their merchant ID appears on credit card statements 1
XXXX would not provide a call back number. Finally 1
XXXX would send me the complete sales contract once the system was installed. The system is installed 1
XXXX would send the false debt to a new collections agency with a new open date against my credit which in turn has destroyed my credit which at a young age I knew the importance of credit since my mother was a XXXX so I had a credit score of around XXXX at the time. Since then I have n't been able to rent anywhere or get any sort of loan or anything. My lifestyle changed drastically because of this and it has ruined many good opportunities for me since my credit was severely impacted every time they sent it to another collections agency after each time I won a dispute. XXXX fraud management told me they would n't investigate this from the very beginning. Well in XXXX of XXXX I contacted them again trying to resolve the issue and the lady told me that they had already investigated this twice and that they would n't investigate it again. I told her that 's a lie because they told me they would n't investigate it in the first place because they did n't consider this a fraud issue. I got ahold of a supervisor and told her how I have this police report from when it first happened and because of this she agreed to investigate the claim this time. A couple days later or so they call back and tell me that their investigation shows that I have family living at the address in XXXX XXXX and therefore I am responsible for the charges. This was a bold faced lie and an outright desperate attempt. I have never been to XXXX XXXX or anywhere near it and no XXXX in my entire family ever has. I then stated that I wanted copies of the paperwork they have proving these allegations and of course they could provide any such documents. Cont. in next section..,,Convergent Resources 1
XXXX written off 2
XXXX wrote : I need it asap or something before the end of the month. Let me know. 1
XXXX wrote to me and agreed with everything I complained about and agreed that she would issue a refund within 48-72 hours. Needless to say 1
XXXX x 80 payments. I called WF to ask for a status update and they said they had refunded me {$50.00} 1
XXXX XACTUS LLC Inquiry : XXXX. XXXX 1
XXXX XX/XX/ 1
XXXX XX/XX/2021 1
XXXX XX/XX/2021 {$1000.00} XXXX XXXX by XXXX XXXX XXXX XXXX Total Amount of unauthorized charges {$8900.00} Statement of Events : It is my belief on or around XX/XX/2021 1
XXXX XX/XX/2021. 2
XXXX XX/XX/2022 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.