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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
who told me that he would go ahead and request for another loan agreement to be sent out with the payments placed at the back of the loan. Each and every month 1
who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me 1
who told me that there is no way to unlink my ThankYou Rewards and XXXX account apart from cancelling my ThankYou Rewards account completely. The manager told me that even if I were a brand new Citi customer and used my credit card at XXXX 1
who told me that they could not verify my phone number and asked for a different phone number. I asked why my account was blocked and they told me that my account was flagged for fraud and they needed to send me a letter from the fraud department with a case file number. I was instructed to call back when I received the letter and they would be able to unlock my savings account.,,CITIBANK 1
who told me the computer automatically defaults to the Adverse Action Notification. I told him this was mistaken and not factual. My application was 1
who told me the same thing. I eventually also spoke to XXXX from the new accounts department in Maryland 1
who told me XXXX had retracted my loan on XX/XX/XXXX. My credit report then showed XXXX continued pulling my credit after the sale. 1
who told them point blank that Chase would not allow her to see any of my mother 's information from XXXX until XXXX. There was nothing more they claimed they could do and simply left a message for a Manager at Executive Services to call me 1
who told us she had been hired to take photos to sell the house 1
who took down all the information and then told me that they would begin processing this right away & I would receive a copy of the complaint/claim in the mail in 3-5 days. Well I immediately alerted all my creditors and landlord to relay this information 1
who took down the complaint. 1
who transferred me to Team Lead XXXX XXXX 1
who transferred me to the billing dispute department but stated they could not resolve disputes related to the small business credit card. I have continually been left without a resolution 1
who transferred me to the supervisor 1
who ultimately advised me that the approval was now declined ( even though I had already received it ). Obviously this caused no minor disruption in my personal life as now I was left in the lurch with the new home purchase falling through 1
who underwrites the XXXX linked to my XXXX XXXX account. At no time was the credit card not in my possession. 1
who updated the notes. She said she was requesting a review and gave me a case number. That day 1
who used to work for KeyBank 1
who usually argues with me about lying that I have made a payment. Once they find the payment 1
who verified accounts in question. 3
who Volkswagen Credit later informed me were their repossession agents 1
who want to solve this problem it should be success when they know the name of person. I didnt do anything wrong 1
who wants to trade my car and assume my SHARK LOAN 13.22 %. 1
who warned me not to contact the credit bureaus and agreed to get XXXX Legal Department to have the inquiry removed. However 1
who was 1
who was *supposed* to be a credit card specialist. '' In fact 1
who was able to listen to the entire 90 minute call from XXXX 1
who was acting on behalf of the bank 1
who was also defrauded by AFN for refusing to include this necessary legal verbiage which allows seller to sue. 1
who was also listed on the lease. 1
who was also not available. 1
who was also the Appraisal Company that provided our ( deficient and erroneous ) appraisal. This is demonstrated on the closing statement in Section B 1
who was also unable to help and could not suggest how to resolve the issue. This means that my only method of paying my student loan ( XXXX XXXX XXXX XXXX XXXX XXXX ) is to pay via 'online chat ' with a live agent 1
who was an Officer of XXXX XXXX XXXX 1
who was assigned to my account 1
who was clearly already bent on rejecting our application. 1
who was cordial and who transferred my call 1
who was extremely agitated by this call 1
who was fighting back tears 1
who was finally able to tell me that the fraud department had found my card number on the dark web. 1
who was first mentioned to me above on XX/XX/XXXX 1
who was going to intervene to get this company to stop harassing me because I have a XXXX balance with XXXX XXXX XXXX. 1
who was handling my case. He later informed me that the individuals responsible for stealing my wallet had been arrested. 1
who was helpful ) outlined different steps. Still not having this resolved 1
who was her direct manager. She not only violated privacy laws 1
who was in charge of all Our family finances 6
who was in charge of terminating my accounts 1
who was incompetent. I shared my story & he didn't take in a word of it. I asked to escalate to a manager. While this was happening 1
who was instrumental in setting up the account 1
who was made aware of the situation and could corroborate the veracity of the information presented. To prevent further unauthorized transactions 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.