Total complaints
1
Filed since I re
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows who was cordial and who transferred my call's complaint history from CFPB public records. 1 consumers have filed complaints since I re. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I re
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How who was cordial and who transferred my call's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| on which I saw that a fixed interest rate of 9.74 % that I had enjoyed since XX/XX/XXXX was suddenly increased to 13.74 % | 1 |
| State | Complaints |
|---|---|
| only to have it disconnected after a 45-minute wait. | 1 |
| Issue | Complaints |
|---|---|
| it XXXX by 41 % in one month. I called Citizens One on XXXX XX/XX/XXXX to ask why my fixed interest was suddenly increased after 13 years | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
who was cordial and who transferred my call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I re, and the most recent logged activity is I received, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, who was cordial and who transferred my call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on which I saw that a fixed interest rate of 9.74 % that I had enjoyed since XX/XX/XXXX was suddenly increased to 13.74 %", and the single most common underlying issue is "it XXXX by 41 % in one month. I called Citizens One on XXXX XX/XX/XXXX to ask why my fixed interest was suddenly increased after 13 years".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating who was cordial and who transferred my call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
who was cordial and who transferred my call has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
who was cordial and who transferred my call has a 0% timely response rate to CFPB complaints.
The most common issue reported against who was cordial and who transferred my call is "it XXXX by 41 % in one month. I called Citizens One on XXXX XX/XX/XXXX to ask why my fixed interest was suddenly increased after 13 years" in the "on which I saw that a fixed interest rate of 9.74 % that I had enjoyed since XX/XX/XXXX was suddenly increased to 13.74 %" product category.
Read our methodology — how this data is sourced, computed, and verified.