Total complaints
1
Filed since On X
2026 data Public-data reference. official source
who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me complaint mix by product
- I reached 1 100.0% – 0% relief
How who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I reached out to the estate department | 1 |
Top States
| State | Complaints |
|---|---|
| but finally they did. I read the settlement letter. They told me that the account couldn't be closed because they were taking a loss on the amount we didn't pay. '' I argued about what a settlement means and only when I asked point blank | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and the check was delivered on XX/XX/XXXX. They cashed it on XX/XX/XXXX. Today | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me
who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I reached out to the estate department", and the single most common underlying issue is "and the check was delivered on XX/XX/XXXX. They cashed it on XX/XX/XXXX. Today".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me have?
who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me respond to complaints on time?
who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me has a 0% timely response rate to CFPB complaints.
What is the most common complaint about who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me?
The most common issue reported against who told me that the collections department would not allow the account to be closed. Then I had to listed as the collections department spoke to the branch representative and not to me. The collections department said they could not do anything without the branch manager 's approval of the letters of administration and the death certificate that were already approved and in the system from a previous visit as well as having showed them to the estate department again today. Then we re-called the collections department and they did not want to speak to me is "and the check was delivered on XX/XX/XXXX. They cashed it on XX/XX/XXXX. Today" in the "I reached out to the estate department" product category.
Read our methodology — how this data is sourced, computed, and verified.
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