Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
who couldn't help me as it was the bank that made the decision. 1
who couldnt verify my account because the card wasnt active and the other one was shut down for charges that were never disputed just reported thus why i received XXXX this morning at XXXX 1
who delegated my problem to a low level employee XXXX 1
who denied the refinance loan. 1
who did n't want to disclose the reasons for their decision 1
who did not previously have any account with First Tennessee. I asked her to fix the problem 1
who did receive the payments 1
who did some checking and said we dont have a dispute in our system 1
who did the account go transferred to 3
who did the credit reporting agencies ( Experian 1
who did the credit reporting agencies ( XXXX 4
who did the exact same thing I did with his account 1
who did the transaction told my wife that the money would arrive in 10 ( presumably ) working days 1
who did? Someone within either organization? Was this angle ever investigated? Why was no proof ever given to me?,,CAPITAL ONE FINANCIAL CORPORATION,IL,600XX,,Consent provided,Web,2020-01-12,Closed with explanation,Yes,N/A,3493479 1
who didnt even have the facts correct 1
who didnt verify it with the court 1
who directed me to their fraud division and hung up 2
who discovered that someone 1
who do I work with? '' On XX/XX/XXXX 1
who do not provide copy to the consumer because they retract it after DocuSign '' 1
who do you show rented the XXXX with XXXX license plate XXXX? XXXX also insisted that the charge of {$600.00} paid on XX/XX/XXXX was paid in person with a card with a chip. She insists that is the only way this charge was processed. ( THIS IS THE SECOND HUGE ISSUE. ) My credit card was in my procession 1
who does not have a roommate!,,CAPITAL ONE FINANCIAL CORPORATION,CA,92124,,Consent provided,Web,2019-09-23,Closed with explanation,Yes,N/A,3380160 1
who does not possess an SSN.,,EQUIFAX 1
who earned her position through her personal connections 1
who else I could talk to about it 1
who else is this happening to or HAS this happened to? What about our rights and our voices? What about being an FDIC? THIS IS NOT OK.,,Chime Financial Inc,IL,62901,,Consent provided,Web,2023-03-09,Closed with monetary relief,Yes,N/A,6664363 1
who else she is sharing my information with 1
who exists solely to report creditors.,,EQUIFAX 1
who explained that I need to pay the balance because I agreed to pay the annual fee within 52 days after I had opened the new non-annual fee credit card in XXXX. 1
who explained the standard process for resolution for this type of situation 1
who explained to me how to fill out the form. 1
who explained to me that LoanCare posted {$3300.00} to my escrow account on XX/XX/XXXX in error. She further explained that the error wasnt caught until XX/XX/XXXX when the {$3300.00} was withdrawn from my escrow account ; which put the escrow account into a negative status because of an escrow reimbursement that was made to me in XX/XX/XXXX. I asked why and how this occurred 1
who failed to uphold his part of the contract to provide accommodations. So I ended up not taking the room and sought other housing. 1
who felt it appropriate to tell me we can call whoever we want until we are satisfied '' and when I told her I had been called over XXXX times 1
who FINALLY did the diligent research I had requested for 90 days and discovered the branch had misplaced my XX/XX/XXXX payment made in cash 1
who for exorbitant legal fees paid by XXXX XXXX XXXXXXXX with joy continuing to be defrauding and misleading XXXX Floridas Circuit and Bankruptcy Courts. 1
who foreclosed my property 1
who Friendly Finance reports to. 1
who from my understanding is a XXXX. He advised he could not account for the balance of {$110000.00}. He did state that he would put in a message to your research department 1
who gave her name as something unintelligible 1
who gave her the same response the payment was being returned. This is just horrible customer service 1
who gave her XXXX and crutches and put on an aerodynamic boot. And to me XXXX XXXX XXXX } I saw the XXXX and he referred me with the XXXX. For this incident I am gooiont to be XXXX XXXX XXXX THE RETINA THAT WAS INJURED BY THE FEARFULNESS AND STRESSS THAT WE got in XXXX XXXX.,,JPMORGAN CHASE & CO.,TX,79936,Older American,Consent provided,Web,2021-04-20,Closed with explanation,Yes,N/A,4312643 1
who gave them the right to allocate that payment? Same thing to my XXXX purchases that had the due date of XX/XX/XXXX. They just allocated my XXXX statement payment to my XXXX purchase. 1
who got on the phone second 1
who had a duty to ensure the accuracy and legality of this FHA-insured loan. I am asking the CFPB to refer this origination for full audit and enforcement 1
who had no ability to do anything more. He told me he took my complaint 1
who had no clue of the process and XXXX XXXX 1
who had no interest in helping resolve the issue 1
who had no knowledge about our agreement and refused to give me the {$100.00}. 1
who had our application announced that they were going back to the XXXX XXXX offer that I brough in since they could not find a better deal for my daughter 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.