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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
who asked for another phone number or multiple credit cards to verify my account. They later said they could not verify it and to call back when I received the card. 1
who asked me to state the model of phone through which I had provided account information to Cash App. After providing this information 1
who assigned me new numbers for checking and savings. I asked her to see where the withdrawals had been made 1
who assured me he took care of the incident by taking disciplinary action against XXXX XXXX. I called the XXXX XXXX Sheriff 's Office the same day to report the incident. 1
who assured me that my account was fine 1
who assured me that the problem would be worked out. On XX/XX/XXXX 1
who at first claimed it was because of the address change. However 1
who at the time 2
who began working with me to bring account up to date. Due to the pending lawsuit and believing that I was doing the correct thing 1
who believed me and said she would do everything to help. She contacted the fraud department 1
who benefit from it : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX San Diego County Credit Union XXXX XXXX XXXX 1
who blamed the merger 1
who bought the debt hoping to make money off of me 1
who by the way admitted no explanation nor wrongdoing on their parts 1
who called 1
who called himself a consultant '' for XXXX 1
who called the bank 1
who came to my home on XX/XX/year>. I have yet to have any money to make repairs. 1
who came up with that fee? He said I did 1
who can make them take responsibility and be accountable for their sloppy processes and absence of customer service? They should NOT be in business. What if I had transferred {$300.00} or even {$1000.00}? What kind of pickle i would be in then. And i do need my {$60.00}. Theres a bill i cant pay today because of them. 1
who can not provide any documentation or evidence of the debt other than a digital copy of my signature. 1
who can not read 1
who can't afford an attorney 1
who certified that the information is inaccurate. 1
who claimed they did not have a record of my call and refused to correct the bills. Faced with their continued denials 1
who claims that they attempted to 1
who claims to agree with the creditor that it is still an open closed charged-off account. This particular account was co-signed by another debtor 1
who comforted me 1
who communicated with XXXX separately 1
who conducted the inquiry and asked them to remove their credit inquiry from my credit profile. 2
who conducted the inquiry and asked them to remove their credit inquiry from my credit report. 1
who confirmed my identity 1
who confirmed my XXXX payment was received 3
who confirmed on the phone that the mortgage was aid off 1
who confirmed receipt of all payments timely 1
who confirmed that I was a signatory on all of the accounts that transferred the above monies to fraudulent accounts. XXXX XXXX also confirmed that he had my current phone numbers and emails if PlainsCapital Bank wanted to contact me to verify the proposed transfers or wanted to warn me of the dangers of fraudulent groups AI attempting suspicious transfers. I informed XXXX that I believed that it was very important that PlainsCapital Bank reimburse my partners and me for {$20000.00}. XXXX indicated that XXXX XXXX XXXX 1
who confirmed that she could hear it 1
who confirmed that the transaction was voided on their end and that I should contact Cash App to resolve the issue. Despite providing a detailed statement to Cash App 1
who confirmed that there was no payment decline on XX/XX/year> and that there was no activity on my account between XX/XX/XXXX and XX/XX/XXXX when the payment was finally processed. 1
who confirmed that this was false and that there is no dispute. I want my funds back 1
who confirmed the scam 1
who connected us to XXXX 1
who constantly bombarded me with emails and phone calls to remind me to pay this bill 1
who consulted with her supervisor 1
who contacted me on XX/XX/2019. 1
who contacted them as well 1
who controls XXXX apartments. XXXX continues to let them list and collect money while harassing renters. SoFi sided with XXXX excuse. 1
who could easily identify me by many methods 1
who could not confirm they represented The XXXX XXXX 1
who couldn't help and handed me over to their supervisor 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.