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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
who had previously assisted me. He was as shocked as I was on the current status and began the process to get this rectified again. 1
who had represented to me that he was going to apply for a mortgage loan with them. I was deceived in believing that the mortgage was made for both property owners ; Mr. XXXX and me. However 1
who had such a heavy accent I could not understand what she was saying but did understand that she kept telling me it was the 120 credit card machines I had tried to use the card at 1
who had the most sweet 1
who had to reset my account multiple times before I could finally gain access. As part of that process 1
who handled the financial transactions 1
who handles XXXX XXXX 1
who has a credit account with Barclays 1
who has a great personality 1
who has absolutely no responsibility for the debt 1
who has all my account information. 1
who has also stated the account was fraud. They have a social security number 2
who has been very helpful and professional in the past 1
who has carried out due diligence under the Anti-Money Laundering and Countering Financing of Terrorist Act 2009 and what actions s/he has taken in relation to this account. 1
who has chosen to also act untouchable replying to emails asking for help with the response of 1
who has filed an internal complaint on my behalf. I expect Chase to address this matter transparently and in good faith. 1
who has handled our complaint from the beginning. I sent the QWR to the proper place 1
who has more authority. 1
who has never been late with her mortgages in over 12 years 1
who has no supervisor 1
who has not been helpful. 1
who has not been involved with this process at all.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,NM,87114,,Consent provided,Web,2019-09-20,Closed with explanation,Yes,N/A,3381428 1
who has verified my reports and is aware of the credit-related harm I am experiencing due to unlawful reporting. 1
who has XXXX 1
who have insulted themselves 2
who have issued false statements ( such as my waiving my rights to an appraisal 1
who have not only dismissed my concerns but have also resorted to unprofessional conduct by hanging up and even laughing at my requests for resolution. 1
who have now been jacking me around for a year 1
who have participated in the transfer of funds 1
who have stuffed themselves silly with all sorts of bailout money while engaging in share buybacks - looking at you XXXX XXXX ) are screwing customers for no reason. These deceitful business practices should NOT be allowed to continue,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
who have traveled to XXXX in attempts to rectify the situation.,,WESTERN UNION COMPANY 1
who held power of attorney was ignore as well. 1
who helped to file the complete Loss Mitigation packet 1
who helped to start an investigation which was supposed to complete in several business days. Hearing no further result after five days 1
who I believe they called themselves XXXX. When I called 1
who I believed to be a legitimate customer service representative for XXXX XXXX had me do a screen share using the app 'XXXX XXXX ' 1
who I can ask to expediate the refund request 1
who I don't live with 1
who I had difficulty understanding & who had difficulty understanding me 3
who I have received a call from XXXX XXXX ( on XX/XX/XXXX ) but no paperwork yet. This is still being reported to XXXX at this time. XX/XX/XXXX 1
who I learned lives and works from her home in the XXXX XXXX XXXX XXXXXXXX ) 1
who I spoke with approx. XXXX. PT on XXXX/XXXX/2016 1
who I was not even using. They would have let me know if anything weird like that happened 1
who I will highlight have shown a long history of financial ruin and continued drug abuse 1
who I worked out the details with of what happened 1
who identified herself as a district manager 1
who identified herself as a Manager 1
who in face is notified in writing that no further payment is necessary 4
who in her condescending and rude tone continues to tell me 1
who in turn attempted to reach the host but could not. We tried to do this as midnight approached 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.