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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
while approximately {$3700.00} had been taken by NDR as fees. Also 1
while assignment of the latter alone is a nullity. The obligation can exist with or without security but a security interest can not without the underlying existing obligation ... so if all you get is the mortgage and not the note 1
while assuring its customers that they are not. My salary is over {$75000.00}. My credit line with XXXX XXXX is {$3700.00} 1
while at my bank discussing a new truck loan. As a result 1
while at the same the paid off mortgage loan amount {$170000.00} still remains in effect with XXXX. 1
while at the same time actively involved in unfair and/or unjust practices 1
while at the same time involving a collection agency.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BC SERVICES 1
while attempting to abuse and intimidate me with suggestions of my credit being negatively affected and continuing with pre-foreclosure on my home.,,Mr. Cooper Group Inc.,OK,741XX,Older American,Consent provided,Web,2022-07-23,Closed with explanation,Yes,N/A,5803264 1
while awareness is crucial 1
while Banner Bank continues to profit from our monthly payments despite its duty to intervene. More than XXXX years after signing the construction contract 1
while being regularly offered upgrades to Equifax Complete Premier. Why would I upgrade when the base product won't even work 1
while being told that the paperwork was not finished and that I would not receive any documentation until after the trial was completed. 1
while being unemployed 1
while both Experians and XXXX offices were closed 1
while California Consumer Law recognizes the right to request validation '' of the debt. 1
while causing me additional damages needlessly and intentionally. 1
while checking my online statement every line on the statement was positive and that showed a Posted Balance in the positive 1
while cleaning up my credit reports going back as long as I had the original Amazon XXXX card.,,JPMORGAN CHASE & CO.,MD,XXXXX,,Consent provided,Web,2024-03-14,Closed with explanation,Yes,N/A,8551092 1
while continuing to treat the alleged mortgage debt as valid and collectible. 1
while corresponding with the XXXX XXXX XXXX XXXX 1
while deceiving to me.,,Servicer under contract with Federal Student Aid,IL,601XX,,Consent provided,Web,2025-01-18,Untimely response,No,N/A,11647676 1
while degrading my credit score 1
while denying refunds to people after accusing and incorrectly labeling them as resellers. 1
while easily approving smaller claims on my other Chase card. This has caused ongoing financial harm : interest accruing on the balance 1
while enabling illicit FPI profits XXXX 1
while enriching the banks. Large corporate banks are well aware of this system 1
while Equifax and TransUnion have removed all derogatory remarks. 1
while Equifax did not disclose this information. XXXX XXXX reported on XX/XX/XXXX 1
while Equifax is reporting XXXX late payments for XX/XX/XXXX 1
while Equifax reported it as XX/XX/XXXX. 1
while Equifax reported XX/XX/XXXX. Furthermore 1
while Equifax reports XX/XX/XXXX ; Equifax is not reporting the XXXX payment history ; all bureaus incorrectly report the dispute status as account not disputed '' despite prior disputes. 1
while Equifax reports XX/XX/XXXX. 1
while Equifax shows it as unpaid. Furthermore 1
while Experian and Equifax identify them as hard inquiries 3
while Experian and XXXX both show multiple late payments. Experian lists 30- 1
while Experian and XXXX report it as a collection/charge off. XXXX and Experian are not even reporting the last payment date. This is negligent reporting on behalf of all parties involved. 1
while Experian failed to do so. This disparity underscores Experians negligence and failure to adhere to its legal obligations under the FCRA. Given these facts 2
while Experian is reporting XX/XX/XXXX 1
while Experian reported it as XX/XX/XXXX 2
while Experian reports 90 days late payments with inconsistent dates including XX/XX/XXXX 1
while Experian reports it as Current but 30 days past due. These inconsistencies are causing significant harm to my creditworthiness and have impacted my life in many ways. 1
while Experian reports XX/XX/XXXX and XXXX reports XX/XX/XXXX. 1
while Experian reports {$0.00}. 3
while expressly reserving all rights and protections from the original XXXX forbearance period. 1
while FCRA XXXX ( b ) mandates a full investigation by furnishers upon notice of a dispute from a consumer reporting agency.,,EQUIFAX 1
while FCRA XXXX ( b ) mandates a full investigation by furnishers upon notice of a dispute from a consumer reporting agency.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
while FedLoan Servicing takes its time to review the file. 1
while for some reason PNC is unable to deliver PIN in regular mail 1
while further damaging my credit.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Convergent Resources 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.