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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which was activated on XX/XX/XXXX XXXXI don`t even know. and the withdrawal behavior occurs in the bank 1
which was actually a charge for {$530.00}. 1
which was actually still residing at XXXX XXXX Apartments in the same exact room since day one. She was able to give us the names of the students/roommates that rented the adjoining room in that original apartment. When I called and shared that information with Phoenix Recovery Group 1
which was addressed to my old XXXX address 3
which was alarming because I never told her that. Neither XXXX nor the other employees offered an apology. 1
which was also before the due date of XX/XX/XXXX 1
which was also denied. There were other options provided on the XXXX documents in which I was never considered. In fact 1
which was also financed at the contract XXXX. At the time 1
which was also found in the case of Sergio Ramirez v. TransUnion 1
which was an amount I did not authorize and would not have paid to someone who randomly came up to me in a parking lot. I notified Citi that My card was lost or stolen and and the charge from PP * XXXX XXXX XXXX AZ and the charge was unauthorized. Citi cancelled the card and the email said I had {$0.00} liability. Since the scratches were still there 1
which was an error on their part. My escrow account is renewed every year 1
which was and is very frustrating. not just for myself but for anyone else who receives similar offers. I should have received {$100.00} cash back the second time I made the purchase. 1
which was apparently prepared by the Assistant Superintendent 1
which was appropriate. 1
which was Approved By a XXXX XXXX XXXX XXXX XXXX XXXX 1
which was approved instantly 1
which was approved. 1
which was around XXXX. 1
which was attached to their response to YOU ) flatly and falsely states ( at page 3 ) : We can confirm your loan is not an MBS loan. As a result 1
which was backdated to cover the disputed period. Despite this approval 3
which was billed as a bank. '' Their rates were quite modest for most deposits 1
which was blatantly false and would not offer an explanation or discussion on the matter. The property was immediately sold at auction. Thankfully we kept a paper trail in anticipation of being defrauded in this process. We hired attorneys to help us navigate through the short sale process on our original primary residence. PNC delayed the short sale process for over XXXX months with a qualified buyer waiting. This home was also foreclosed on 1
which was bought by XXXX 1
which was bought by XXXX and XXXX is now out of business and unable to be contacted and you can no longer access any of their customer accounts 1
which was bought by XXXX and XXXX is now out of business and unable to be contacted and you can no longer access any of their customer accounts 1
which was bought by XXXX. 1
which was cancelled. I complained that I did not want a credit to a non-existent account and that the amount to be refunded was incorrect. I should have been refunded {$1000.00} ( check XXXX and XXXX ) 1
which was caused by this XXXX account caused a utilization spike from 37 percent to over 95 percent ( Exhibit 49 and Exhibit 50 ). This resulted in score drops across all major credit bureaus 1
which was charged on their closing calculation.,,Mr. Cooper Group Inc.,VA,22101,,Consent provided,Web,2024-04-08,Closed with explanation,Yes,N/A,8718206 1
which was clearly marked as not the original. They failed to provide a fully executed authoritative copy of the contract 1
which was closed on XX/XX/XXXX 1
which was closed on XX/XX/year> 1
which was closer to XXXX XXXX of XXXX at 37.3 miles than to XXXX XXXX XXXX at 64.6 miles. The vehicle would have traveled less distance at no extra cost if the vehicle had simply stayed at XXXX XXXX of XXXX. The Lender 's decision to use self-help repossession to move the vehicle from a mutually convenient place of sale was an avoidable and unnecessary expense that created liability against The Lender for conversion damages and 1
which was combined with funds withdrawn from the suspense account in the amount of {$1900.00} 1
which was completely inaccurate 1
which was completely unprofessional and unacceptable. She ultimately hung up on me. 1
which was completely unrealistic with our income. 1
which was compromised by someone posing as Spectrum employee 1
which was compromised by someone posing as XX/XX/XXXX employee 1
which was confirmed by my available balance on XX/XX/XXXX. No holds 1
which was confirmed by their team leader 1
which was confirmed via a fax from XXXX XXXX to Shellpoint. Although the force-placed insurance was eventually removed 1
which was confirmed. It was truly a BOA practice per BOA representative. 1
which was corrected when I called after reviewing my statement. But 1
which was covered by XXXX XXXX. A XX/XX/XXXX accident 1
which was credited to our account in early XXXX. Were also enclosing proof of that transaction. The supposed delinquent payment also occurred during the 60 day window when transferring to a new mortgage provider 2
which was declined. I hung up in utter frustration. 1
which was definitely in violation of the US District Court Settlement agreement. 1
which was delivered via certified mail. 1
which was disappeared last year most likely by hacking. Since the issue was not solved when the filing to CFPB was started 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.