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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which stated my credit line increase request was denied on the basis of negative information found on my XXXX consumer credit report. That same day 1
which stated not to call me 1
which stated that my request was once again denied because the company reporting the item verified. 1
which stated that she would have XXXX 1
which stated that that XXXX representatives committed Theft by deception. ( See the police report 1
which stated that we needed an appraisal. We scheduled and completed it. We called a new representative who had to wait for the file to be transferred to him. Between XX/XX/XXXX and XX/XX/XXXX we were in contact with him 1
which stated the tickets would be delivered on XX/XX/XXXX - the day after the concert. At this point 1
which stated we posted a new notice or letter I your Chase Mobile app and at chse.com/statements. However 1
which statement or omission is made with knowledge or reasonable grounds to believe that it is untrue or misleading. 8
which statement or omission is made with knowledge or reasonable grounds to believe that it is untrue or misleading. ] According to [ 15 U.S. Code 1681 sec 602 ( 4 ) ] 3
which states 11
which states : ( D ) if the investigation finds that the information is incomplete or inaccurate 1
which states : It is the policy of Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' A furnisher of information to credit agencies is defined as a financial institution under this title. 9
which states : It is the policy of Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' XXXX XXXX is a financial institution by definition under that title. 1
which states : It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 3
which states : Send this signed form with your Property Listing Agreement ( signed by all borrowers ) and the enclosed Authorization Form by XX/XX/XXXX to start the process. You dont need to send a payment at this time. After we receive the documents above 1
which states : Whoever 8
Which states it is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy its consumers and to protect the security of those customers non- public information. 2
which states that a consumer may exercise the right to opt out at any time. This is Notice that I opt-out. 15 USC subsection 1681 s-2 ( A ) ( 1 ) states A person shall not furnish any information relating to a consumer to any consumer reporting agencies if the person knows or has reasonable cause to believe that the information is inaccurate. '' I know this information is inaccurate and does not belong on my consumer credit report and should be removed immediately. 15 USC 1681e states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b oof this title. '' XXXX XXXX XXXX are not maintaining reasonable procedures 1
which states that a consumer XXXX exercise the right to opt out at any time. This is Notice that I opt-out. XXXX XXXX XXXX XXXX XXXX ( A ) ( XXXX ) states A person shall not furnish any information relating to a consumer to any consumer reporting agencies if the person knows or has reasonable cause to believe that the information is inaccurate. '' I know this information is inaccurate and does not belong on my consumer credit report and should be removed immediately. XXXX XXXX XXXX states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section XXXX of this title and to limit the furnishing of consumer reports to the purposes listed under section XXXX oof this title. '' Equifax XXXX XXXX are not maintaining reasonable procedures 1
which states that a consumer XXXX exercise the right to opt out at any time. This is Notice that I opt-out. XXXX XXXX XXXX XXXX XXXX ( A ) ( XXXX ) states A person shall not furnish any information relating to a consumer to any consumer reporting agencies if the person knows or has reasonable cause to believe that the information is inaccurate. '' I know this information is inaccurate and does not belong on my consumer credit report and should be removed immediately. XXXX XXXX XXXX states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section XXXX of this title and to limit the furnishing of consumer reports to the purposes listed under section XXXX oof this title. '' XXXX XXXX Transunion are not maintaining reasonable procedures 1
which states that 70 % of the work has been completed. Every time I call to request a status on payment back to me 1
which states that A consumer may exercise the right to opt out at any time. '' In accordance with a letter Ive previously sent to Toyota Financial 1
which states that A consumer may exercise the right to opt out at any time. '' In accordance with a letter Ive previously sent to XXXX XXXX 3
which states that a consumer report should not include any information solely pertaining to transactions or experiences between the Claimant/Consumer and the person making the report. It was noted in the denial letter dated XX/XX/2024 that and I quote We regret that we are unable to approve your request at this time for the following reasons '' then proceeds to list reasons that are in direct violation of 15 U.S Code 1681a ( 2 ) Exclusions listed above. The clarification for the denial is in itself is classified as false and misleading statements because in said denial it is listed that your decision was based in whole or in part on information about my PayPal account 1
which states that a consumer report should not include any information solely pertaining to transactions or experiences between the Claimant/Consumer and the person making the report. On XX/XX/year> via mail and through XXXX via telecommunications 1
which states that a consumer reporting agency may furnish a consumer report only in accordance with the written instructions of the consumer. 1
which states that all accounts in Attachment A '' were sold/transferred to Unifund CCR 1
which states that all debts on this land are abolished 1
which states that continued interest accrual after contract termination 1
which states that financial institutions have an ongoing obligation to protect customer privacy and the security of their nonpublic personal information. XXXX has reported this information in my credit profile 1
which states that if a consumer submits an identity theft report to a consumer reporting agency and provides a copy to a debt collector 3
which states that if a furnisher of information determines that information it provided to a consumer reporting agency is inaccurate 1
which states that information is found to be inaccurate or can not be verified 2
which states that it was a mistake and will correct and report to all three bureaus ; however 1
which states that my income provided is my gross-income is in fact my gross monthly income. There are no taxes taken directly out of this monthly income. This income is provided by XXXX XXXX and is disbursed monthly. This letter is provided as additional confirmation that this is my gross monthly income for my wifes current Income-Based Repayment Plan Application. Her information is provided below to correspond with the current pending application : On XX/XX/XXXX I received my 3rd email stating that there was insufficient information to process my income-driven repayment plan. On XX/XX/XXXX I spoke to the Navient representative 1
which states that pursuant to 607 ( b ) 1
which states that the owner of the property is responsible for the cost of evictions 1
which states that your company must block fraudulent information from my credit report that is the result of identity theft within 4 business days and that you must promptly notify providers who supplied my information. ) The accounts I am disputing are the following : 1. XXXX XXXX XXXX BALANCE ACCOUNT {$730.00} 2. XXXX XXXX XXXX BALANCE ACCOUNT {$95000.00}. # XXXX 3. XXXX XXXX XXXX BALANCE ACCOUNT {$62000.00}. # XXXX 4. XXXX/XXXX BALANCE ACCOUNT {$1100.00}. # XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33137,,Consent provided,Web,2020-03-20,Closed with explanation,Yes,N/A,3573896 1
which states the item was VERIFIED AS ACCURATE AND UPDATED. '' This reinsertion occurred without the legally required notice pursuant to Section XXXX ( a ) ( XXXX ) ( B ) of the FCRA. 1
which states There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness 3
which states they processed my payment 1
which states XXXX XXXX XXXX would payoff that amount. 1
which stayed open until they charged it off on XX/XX/XXXX 1
which steps I also did not have time to reverse. 1
which still included property taxes 1
which stipulates that ; A person is guilty of this felony where he engages in a systematic ongoing course of conduct to obtain property from more than one person by FALSE PRETENSES 1
which stipulates that any information that is found to be inaccurate or can no longer be verified or validated must be removed from a consumer 's credit file. If you can't provide me with the original contract with my wet ink signature 3
which stipulates that any information that is found to be inaccurate or can no longer be verified or validated must be removed from a consumer 's credit file. If you cant provide me with the original contract with my wet ink signature 5
which stipulates that SSNs should not be disclosed to unauthorized parties. This unauthorized use of my SSN raises serious concerns regarding potential fraudulent activity. I urge you to promptly investigate these matters and take appropriate actions to rectify the inaccuracies in my credit report. Furthermore 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.