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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which should have ended with the closing of this account 1
which should have generated a {$7.00} each ( XXXX x {$0.00} XXXX. Only XXXX credit this large appears 1
which should have made the values of the LE fairly stable. I understand that prices can fluctuate a few {$100.00} based on services 1
which should have prompted Equifax to either verify or remove the information. Equifaxs continued reporting of an incorrect balance and status is a willful failure to ensure accuracy. I insist that Equifax delete this tradeline entirely 1
which should have provided relief from payments during that period 1
which should no longer be legally enforceable. 1
which should not be affecting the customer. In this case 1
which should not be an issue at a bank who deals with numerous kinds of credit card transactions and related complications.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BARCLAYS BANK DELAWARE,NJ,074XX,,Consent provided,Web,2020-03-14,Closed with monetary relief,Yes,N/A,3566299 1
which should not be the case based on the agreement. I hope this makes sense 1
which should not have happened since my payment plan was active before it was ever reported negatively. I disputed this with Equifax multiple times 1
which should not have happened since my payment plan was active before it was ever reported negatively. I disputed this with XXXX multiple times 1
which should only be 7 business days and they give me no positioning as to when I can withdraw this money because every time I contact they tell me that in 24 hours someone will contact me and no one will contact me.They said they were going to call me but they called me once but i said couldnt talk as i as working and they never called me back.,,WESTERN UNION COMPANY 1
which should reflect regular payments on the original loan amount of $ XXXXDiscrepancy : The payment history does not accurately reflect the reduction in balance based on the payments made.FCRA Violation : Under FCRA 15 U.S.C. 1681i 1
which should signify that a theft actually occurred. I also told them that I could submit the police report if that helps my case. They told me that they would reopen a new claim 1
which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service 1
which shouldn't be happening as the account has been paid off - officially as of XX/XX/XXXX. When I paid the {$2.00} fee by phone today with a rep ( the system is back up apparently ) she told me the {$2.00} charge was interest ... I didn't dispute the charge but I am concerned. 1
which show interest from dozens of savings accounts in my name that I did not authorize. These accounts continued to exist long after Capital One claims the accounts were closed and funds were returned. 1
which show late payments despite my active participation in deferment and income-driven repayment plans. I had submitted the proper documentation and received confirmation that my accounts were in good standing. These late payments were recorded in error and remain on my credit report despite my disputes. Furthermore 1
which show the reduction in income. Everytime I talk to them 1
which showed a signature '' to these documents. 1
which showed an example of a POD account having one owner and five beneficiaries 1
which showed an interest rate 8 percentage points lower than our current one. We asked again for clarification and no response. We were only provided interest rate upon inquiring about them and the float lock passed with radio silence from NFCU. Id go so far as to say we were LIED to about our float lock. Attached is the Fair Lending Compliance Best Practices for Federal Credit Unions. Youll see that the very first bullet under prohibited practices is : Fail to provide information or services or provide different information or services regarding any aspect of the lending process 1
which showed clear when it was pulled again on XXXX/XXXX/XXXX. 1
which showed interest calculated to be several dollars greater than what was posted to the account. In addition 1
which showed the funds had been received 1
which showing all the devices connected to my online banking accounts 1
which shows a XXXX national working for American military? Or maybe 1
which shows account balances. XXXX guided me to an account ledger that is in a .csv format ( i.e. XXXX spreadsheet ). Neither any of the Attorney 's 1
which shows how they incorrectly updated the charge-off dates AND removed the 'CLS ' code. I have also attached the four screenshots which were attached to the previous complaint.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,MI,XXXXX,,Consent provided,Web,2021-03-25,Closed with explanation,Yes,N/A,4244195 1
which shows no late payments on any account. 1
which shows on the report.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
which shows that a hard pull was conducted. 2
which shows that the account has been paid off with a XXXX balance.,,EQUIFAX 1
which shows that the payment was processed and cleared before the due date. 3
which shows that the property is listed as being in a Trust. Solar Mosaic LLC told me that they are not subject to the CFPB 's supervisory authority. The CFPB has the authority to enforce laws that protect consumers from deceptive practices and to uphold companies to their contract terms 1
which shows that XX/XX/year> has not even been reported yet 1
which shows the total payment '' amount being {$380.00} higher than the new bank actually sent 1
which shows the mentioned fraudulent items. 2
which significantly increased my monthly escrow payment. 1
which simply isnt acceptable. 1
which simply redacted purchases not related to the claim ( ALL other statement information was included ). 1
which simply would not have been possible as I have verifiable proof I was not present to do this. As it turns out 1
which sometimes can be in accurate as in my case. I rcvd a copy of my consumer file from XXXX and there is no Bankruptcy showing on my file with them. I forwarded a copy of my fraud affidavit along with my supporting documents which clearly stated that this is a fraudulent file. 1
which specifically asked their organization to clearly and accurately disclose to XXXX XXXX XXXX the identification of each person ( including each end-user identified under section 607 ( e ) ( 1 ) [ 1681e ] ) that procured a consumer report. Therefore 1
which specifically forbids repeated or continuous telephone calls or conversations deemed harassing 1
which SPS also failed to do. Third 1
which started on XX/XX/XXXX. 1
which started the timeline. Finally 1
which stated 1
which stated it did n't have the capability to charge the cash-advance on a credit card. Then I called the Chase customer service center 2nd time. This time Chase admitted the transaction was coming in as credit purchase 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.