Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which simply redacted purchases not related to the claim ( ALL other statement information was included ).'s complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which simply redacted purchases not related to the claim ( ALL other statement information was included ).'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I filed a claim for a failed microwave that was purchased using my XXXX Citi credit card. Citi 's Benefit Administrator ( XXXX XXXX XXXX ) sent an email confirming the claim along with instructions regarding the required documentation : Required Documents : 1. Itemized Store Receipt showing purchase of item 2. Repair Estimate or statement of non-repair ( with diagnosis | 1 |
| Issue | Complaints |
|---|---|
| and condition of item ) 3. Extended Service Plan | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which simply redacted purchases not related to the claim ( ALL other statement information was included ). has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which simply redacted purchases not related to the claim ( ALL other statement information was included ). reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I filed a claim for a failed microwave that was purchased using my XXXX Citi credit card. Citi 's Benefit Administrator ( XXXX XXXX XXXX ) sent an email confirming the claim along with instructions regarding the required documentation : Required Documents : 1. Itemized Store Receipt showing purchase of item 2. Repair Estimate or statement of non-repair ( with diagnosis", and the single most common underlying issue is "and condition of item ) 3. Extended Service Plan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which simply redacted purchases not related to the claim ( ALL other statement information was included ).: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which simply redacted purchases not related to the claim ( ALL other statement information was included ). has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which simply redacted purchases not related to the claim ( ALL other statement information was included ). has a 0% timely response rate to CFPB complaints.
The most common issue reported against which simply redacted purchases not related to the claim ( ALL other statement information was included ). is "and condition of item ) 3. Extended Service Plan" in the "I filed a claim for a failed microwave that was purchased using my XXXX Citi credit card. Citi 's Benefit Administrator ( XXXX XXXX XXXX ) sent an email confirming the claim along with instructions regarding the required documentation : Required Documents : 1. Itemized Store Receipt showing purchase of item 2. Repair Estimate or statement of non-repair ( with diagnosis" product category.
Read our methodology — how this data is sourced, computed, and verified.