Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

Sort by: Name Most Complaints Timely Response Most Recent
Company Complaints
which satisfied the XXXX payment that was due XX/XX/XXXX. The payment made XX/XX/XXXX was due XX/XX/XXXX 1
which says they dont cover such losses. They have since offered their last statement today 1
which scanned and attached at least four times. In email from above-mentioned which starting from 'dispute ' asked me to submit my personal identity proof and address proof 1
which seem like a systemic issue. 1
which seemed incongruous with her claim of being a student. She stated that I had no recourse for a refund and that the police would be powerless 1
which seems a pretty insecure practice to me as it misled me. I later received another hardcopy notice dated XX/XX/XXXX saying the {$1000.00} XXXX transaction would not be refunded 1
which seems almost like a bully tactic to get me to finish paying off this possibly fraudulent debt. I do n't know what to do about this 1
which seems highly illegal. 1
which seems incredibly irresponsible. Their process needs to change - write normal checks 1
which seems like a flagrant contradiction of the Fair Credit Reporting Act XXXX broadly 1
which seems RIDICULOUS - particularly since Chase lets me use the XXXX account to pay XXXX other cards.,,JPMORGAN CHASE & CO.,NY,XXXXX,,Consent provided,Web,2023-11-28,Closed with non-monetary relief,Yes,N/A,7920067 1
which seems to be the standard with about 95 % of these kinds of cases in Arizona according to what I've seen in researching this issue in the last month since i found out about this action. 2
which seems to have happened in this instance. However 1
which seriously affected my life. 2
which serves nothing more than keeping people like myself perpetually down? They don't serve us ; they serve the banking institutions.,,EQUIFAX 1
which serves nothing more than keeping people like myself perpetually down? They don't serve us ; they serve the banking institutions.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NC,XXXXX,Older American,Consent provided,Web,2025-11-01,Closed with explanation,Yes,N/A,16967956 1
which serves nothing more than keeping people like myself perpetually down? They don't serve us ; they serve the banking institutions.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
which severely damaged my credit score that I had diligently worked to raise to XXXX. 1
which shall be governed by the applicable provisions of paragraph ( 5 ) ( e ) 1
which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action I have never given any written permission to contact me or report to the credit bureaus. I have expressed that each time I have sent disputing information to Experian on the dates of XX/XX/2022 1
which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action. 3
which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action. '' This account is showing a XXXX XXXX reporting date.,,AFNI INC.,GA,30213,,Consent provided,Web,2017-03-22,Closed with explanation,Yes,No,2400191 1
which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action. I have not received any notification from your company regarding the date of first delinquency 1
which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action.,,Portfolio Recovery Associates 2
which shall serve to insure high standards of honesty 1
which she accepted 1
which she alleged to have presented to Ocwen 1
which she also refused. After continuing to refuse any request I made and continuing to give me the run around 1
which she claims it needed to be more descriptive. 1
which she declined 1
which she denied. 1
which she did the next morning. I can supply copy of that letter. In her letter she requested XXXX XXXX to intervene and accelerate the process of getting my money back due to the financial hardship it would cause me. I also called Customer Service at PNC bank and relayed my complaint. 1
which she did while I was on the line. I was told I would receive communication on the issue within XXXX hours. As of today 1
which she did. Somehow when I asked her to play the recording from XX/XX/XXXX of her co-worker that I had just spoken to before I spoke to her 2
which she has never done. We then emailed the Truist staff member 1
which she instructed was available on Selene 's website. The agent explained that once submitted 1
which she proceeded to do. 1
which she provided. I then called that XXXX Financial Crimes investigator manager and left a vmail message. 1
which she refuses to provide. 1
which she said you aren't allowed to do that! '' I was so confused how my payment frequency affects my escrow disbursement 1
which she said sounds like the correct email however at no point in that email did it provide any information to suggest income recertification was delayed 1
which she should have been able to tell 1
which should be illegal in the USA.,,ALLY FINANCIAL INC.,AL,35801,,Consent provided,Web,2026-01-18,Closed with explanation,Yes,N/A,18814000 1
which should be rendered unenforceable based on inaccurate and contradictory amounts. 1
which should be streamlined and no additional costs. The original lender even informed me 1
which should be the only address listed on my report. 1
which should ends on XXXX. XXXX. 1
which should have been provided within thirty days of the debt being reported. 1
which should have been provided. 1
which should have brought my account to a XXXX balance. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.