Total complaints
1
Filed since In m
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service's complaint history from CFPB public records. 1 consumers have filed complaints since In m. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In m
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I again received statements for both accounts. The store account was now stated as overdue | 1 |
| State | Complaints |
|---|---|
| which I stated was fine. He then explained that to get confirmation that the account balances had been corrected | 1 |
| Issue | Complaints |
|---|---|
| and showed a balance due of {$81.00}. The XXXX XXXX showed a - {$79.00} balance. I once again called Macy 's customer service to have the issue corrected. After more than a half an hour ( again ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In m, and the most recent logged activity is In mid-XXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I again received statements for both accounts. The store account was now stated as overdue", and the single most common underlying issue is "and showed a balance due of {$81.00}. The XXXX XXXX showed a - {$79.00} balance. I once again called Macy 's customer service to have the issue corrected. After more than a half an hour ( again )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service has a 0% timely response rate to CFPB complaints.
The most common issue reported against which should take about 72 hours. He also explained that the reason for the issue in the second month 's statements was because there was a system issue when the corrections were made the prior month. Really? Issues every time they process my money? I doubt that. I also asked him to send me confirmation that my store account had been closed. He stated he would have to send that via US Postal Service is "and showed a balance due of {$81.00}. The XXXX XXXX showed a - {$79.00} balance. I once again called Macy 's customer service to have the issue corrected. After more than a half an hour ( again )" in the "I again received statements for both accounts. The store account was now stated as overdue" product category.
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