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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which prohibits false representation of debts. The existence of this negative item unfairly reduces my creditworthiness and can cause me long-term harm in financial dealings. 3
which prohibits false representation of the character 1
which prohibits fraud in connection with the sale or trade of securities Truth in Lending Act ( TILA ) 1
which prohibits furnishers from providing inaccurate information to credit bureaus. 1
which prohibits furnishers from providing information they know 3
which prohibits furnishers from reporting inaccurate information. These late payments do not reflect the reality of my situation and are unfairly damaging my score. 1
which prohibits furnishers from reporting information they know 3
which prohibits furnishers from reporting information they know or should know is inaccurate. Experians continued publication of these false accounts demonstrates negligence and failure to comply with FCRA Section 602A 1
which prohibits furnishers from reporting information they know or should know to be inaccurate. These must be corrected or deleted immediately. 1
which prohibits furnishing inaccurate information. 3
which prohibits furnishing inaccurate or misleading information to consumer reporting agencies. 1
which prohibits furnishing inaccurate or unverified information. 3
which prohibits furnishing information identified as resulting from identity theft without verification. Your continued reporting 3
which prohibits furnishing information known to be inaccurate. 3
which prohibits furnishing information knownor reasonably expectedto be inaccurate. 1
which prohibits intentionally accessing a computer without authorization or exceeding authorized access to obtain information from a protected computer. 1
which prohibits intentionally accessing a computer without authorization or exceeding authorized access to obtain information. By retrieving my credit report without my consent 1
which prohibits lending practices that disproportionately affect protected classes. 1
which prohibits misleading or unverified credit reporting North Carolina Unfair and Deceptive Trade Practices Act ( N.C. Gen. Stat. 75-1.1 ) 1
which prohibits obtaining consumer information under false pretenses 3
which prohibits reporting of inaccurate information beyond the closure of the account. 2
which prohibits the disclosure of consumer information to third parties without permission. 1
which prohibits the furnishing of inaccurate information. The law specifically states 1
which prohibits the reporting of derogatory information beyond 2
which prohibits the reporting of inaccurate information to credit bureaus. 1
which prohibits the reporting of information that is known to be inaccurate or unverifiable. Additionally 1
which prohibits the reporting of transactions or experiences between the consumer and the person making the report. According to Section 1681a ( 2 ) of the FCRA 2
which prohibits the unauthorized use of personal identifiable information ( PII ) by federal agencies and their partners. 1
which prohibits the use of any device 2
which prohibits the use of false 1.3K
which prohibits the use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. 1
which prohibits third-party communication after a cease-and-desist request has been issued. 2
which prohibits unfair methods of competition and deceptive acts in the conduct of trade or commerce. 1
which prohibits unfair or deceptive acts in commerce 3
which prohibits unfair or deceptive acts or practices in or affecting commerce ; the FCRA 1
which prohibits unfair or unconscionable collection practices. Even when a company is acting as a creditor or furnisher 1
which prohibits unlicensed collection practices To this date 1
which prohibits unsolicited automated text messages to consumers without consent 1
which prohibits you from continuing collection efforts until you have provided proper verification. 1
which prompted me to contact Comenity Bank for the third time. I was referred to the Fraud Department 1
which protects consumers against the enforcement of a check that was not freely and knowingly agreed to. 1
which protects consumers from improper handling of electronic payments ; Fair Credit Reporting Act ( FCRA ) 1
which protects consumers from inaccurate 4
which protects consumers from incorrect or outdated payment histories. 1
which proved ineffective. As a result 1
which proves the data is unverifiable. 3
which provide for statutory 2
which provide for statutory damages 6
which provided so many realistic details. I truly believe BOA could reverse these payments in the interests of doing the right thing for a long term customer.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
which provides 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.