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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which own and operate Sherman Financial Group ( SFG ) and XXXX XXXX XXXX ( SCM ). XXXX provides management services for SFG 1
which own and operate XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX ( XXXX ). XXXX provides management services for XXXX 1
which own and operate XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX ( XXXX ). XXXX provides management services for XXXX 1
which payment is otherwise a full payment for the applicable period and is paid on its due date or within an applicable grace period when the only delinquency is attributable to late fee ( XXXX ) or delinquency charge ( XXXX ) assessed on earlier installment ( XXXX ). 2
which PayPal further ignored. 1
which permits a consumer to assert against the card issuer any defenses and claims ( except tort claims ) arising out of a transaction paid with a credit card.XXXX This right applies only if the cardholder attempted in good faith to resolve the dispute with the merchant and the transaction exceeds {$50.00} and occurred in the same state as the cardholders designated address or within XXXX miles of that address.XXXX The amount of the claim is limited by the amount of credit outstanding for the disputed transaction at the time the cardholder first notifies the card issuer of the claim or defense. 1
which permits disclosure without consent 2
which persist to the present day.,,Bread Financial Holdings 1
which pertains to the unauthorized use of personal identification information. Passing my credit data without my consent 1
which placed all the interest in the loan before it accrued. I was mortified. They said that is how all of their loans were done and there was nothing that could be done and it was not a big deal. To me it was HUGE however 1
which places them in dishonor.,Company believes it acted appropriately as authorized by contract or law,UNITED SERVICES AUTOMOBILE ASSOCIATION,TX,77304,Servicemember,Consent provided,Web,2023-06-02,Closed with explanation,Yes,N/A,7062432 1
which Plaintiffs XXXX on personal knowledge. XXXX.. Plaintiffs make these allegations on information and belief 1
which potentially violates Generally Accepted Accounting Principles ( GAAP ). Reporting such deceptive information is unacceptable In addition to the aforementioned violations 3
which predates the reporting of information for the accounts. Moreover 4
which prescribes the method of enforcing rights or obtaining redress for their invasion ( Retrieved From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) ( Emphasis Added ) ] According to : Weeks v. United States 232 U.S. 383 ( 1914 ) The 4th Amendmentput the courts of the United States and Federal officials 1
which prevented fair resolution. 1
which prevented me from making the payment. Genesis finance instructed I should receive the first statement from the dealership ; the dealership said I should receive the statement from Genesis finance. When I called to follow up with the dealership 1
which prevented me from making the payment. XXXX finance instructed I should receive the first statement from the dealership ; the dealership said I should receive the statement from XXXX finance. When I called to follow up with the dealership 1
which prevented me from obtaining further evidence. 1
which prevented us from refinancing out of some of these problems. We lost XXXX of our apartment complexes to foreclosure 1
which proceeds not arbitrarily or capriciously 1
which produces bias in a consumers credit data and because Equifax has failed on repeated occasions to make the corrections I have demonstrated are needed.,,EQUIFAX 1
which prohibit deceptive trade practices. 1
which prohibit duplicate or misleading reporting. 1
which prohibit false 5
which prohibit lawyers from circumventing discipline through the acts of another or by assisting others to violate professional rules. 1
which prohibit repossession and garnishment without a valid court order and proper notice while on XXXX XXXX. 2
which prohibit the disclosure of consumer information without proper authorization and penalize those who obtain such data under false pretenses. 1
which prohibit the furnishing of unverifiable or obsolete data Materially harming my creditworthiness 2
which prohibit the reporting of discharged debts as active or due. Once a debt is discharged in bankruptcy 1
which prohibit unfair and deceptive practices.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,CA,93555,Servicemember,Consent provided,Web,2025-01-15,Closed with explanation,Yes,N/A,11517384 1
which prohibits unfair or deceptive acts or practices in or affecting commerce. '' This prohibition applies to all persons engaged in commerce 2
which prohibits abusive and deceptive debt collection practices 1
which prohibits any agreement with a consumer from containing a waiver of rights or legal remedies granted by the EFTA XXXX 1
which prohibits any conduct the natural consequence of which is to harass 1
which prohibits communication at an inconvenient time or place. Contacting my family members about these debts violates 15 USC 805 ( b ) 9
which prohibits creditors from causing substantial 1
which prohibits debt collectors from engaging in abusive 1
which prohibits debt collectors from engaging in harassing behavior. 1
which prohibits debt collectors from reporting false or misleading information about a debt. Furthermore 1
which prohibits debt collectors from using abusive 1
which prohibits debt collectors from using unfair or unconscionable means to collect or attempt to collect any debt. 1
which prohibits deceptive debt collection practices. Furthermore 2
which prohibits deceptive practices in the collection of a debt. 1
which prohibits discrimination in financial services on the basis of national origin. 1
which prohibits false 2
which prohibits false or misleading representations 1
which prohibits false or misleading representations in the collection of debts. 3
which prohibits false or misleading representations of debts. 1
which prohibits false or misleading representations. I have disputed this account 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.