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Explore all 145.5K companies with CFPB consumer complaints

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and detailed documentation. This comparison demonstrates that Chimes response falls substantially below industry standard 1
and detailed explanations 1
and detailed my concern about the long-term consequences of this unauthorized access. 1
and detailed records of all parties involved in the reinvestigation process. 3
and details 1
and details about the potential identity theft and securities fraud. I trust that the Consumer Financial Protection Bureau will address this complaint expeditiously and ensure the accuracy and fairness of my credit report 1
and details regarding any charge-offs. 1
and details regarding the verification method for this account have been left unanswered 3
and details used to deny the claim. Citizens Bank refused to provide any of this information. 1
and deterioration of my health. I am completely blocked from resolving my account 1
and determined I was not liable for these unauthorized charges. 1
and determined that it was in fact a fraudulent account and removed it from my credit report in XXXX XXXX. It remained blocked from my credit report from XXXX XXXX until XX/XX/XXXX when it started being reported again. I filed another dispute with Equifax in XX/XX/XXXX and sent them the same documentation I had sent them back in XX/XX/XXXX when they properly removed the account from my credit report. However 1
and determined to reimburse the amount of {$570.00} related to payments you completed in XXXX and XXXX associated to your mortgage insurance. [ ... ] We trust that the preceding response addresses the issue presented in the referenced complaint. Should you have any further questions 1
and determining if I am owed any money.,,Navient Solutions 1
and developed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We requested XXXX XXXX and were taken by ambulance to a hospital an hour away in XXXX 1
and did it. They connected me with XXXX XXXXXXXX XXXX and we spent 58 minutes and 54 second 1
and did n't help me out. She dunned me for the entire balance. Now my credit is jeopardized due to neglect and poor quality of service. 1
and did n't make any new purchases. This 1
and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans. Therefore 1
and did not appreciate them calling me at work. The next day 1
and did not comply with the Fair Credit Reporting Act ( FCRA ) or the Fair Debt Collection Practices Act ( FDCPA ). 1
and did not conduct a reasonable investigation despite identical documentation. 1
and did not confirm recovery of the canceled insurance policy refund. 1
and did not even get to use it for the full year ) 1
and did not even have an option to talk to a real person. 1
and did not explain what ( if anything ) was still wrong. 1
and did not get any.,,Conn's 1
and did not hear from her again until XXXX XX/XX/XXXX ( Ex F pages 1-7 ). 1
and did not indicate that the tradeline has been removed. 1
and did not like the response from the previous Supervisor 1
and did not make this purchase. 1
and did not need to provide me any information 1
and did not notify me in writing before continuing to report the account * * a direct violation of FCRA XXXX ( a ) ( XXXX ) ( B ) * *. -- - # # # Violations Documented : - * * FCRA XXXX ( a ) ( XXXX ) ( B ) : * * XXXX continues reporting without notifying me in writing before reinsertion or correction. - * * FCRA XXXX ( a ) ( XXXX ) : * * XXXX furnishes information they know is disputed and potentially inaccurate. - * * FDCPA XXXX : * * Misrepresentation of resolution status and failure to cease collection activity. - * * CFPB XXXX Failure : * * CFPB closed both prior complaints despite unresolved contradictions and duplicate responses. -- - # # # Requested Action : XXXX. * * Reopen both prior complaints * * and investigate PRAs duplicate responses. XXXX. * * XXXX PRAs certification of accuracy * * and reinsertion logs across all three bureaus. XXXX. * * Require XXXX to provide full validation documentation * * 2
and did not provide any detailed documentation. 1
and did not provide any receipts 1
and did not provide proof on exactly which line item was completed. When the merchant did not respond or provide with an agreement to Barclays to refund the account 1
and did not provide written or verbal authorization for them to access my credit report. No permissible purpose documentation has been produced 3
and did not receive any goods or services from this merchant. 1
and did not receive any returned billing statements or other mail sent to this address. 1
and did not receive the items. 1
and did not rely on any of the proof that I sent them. Nothing was ever initiated by TU on XXXX and that is a fact I can prove. IN MY COMPLAINT # XXXX NOWHERE DID I ASK FOR TU TO START A NEW DISPUTE. THEY HAD THEIR CHANCE AND DID NOT START IT ON XX/XX/XXXX AFTER SIGNING FOR MY DISPUTE LETTER VIA CERTIFIED MAIL # XXXX XXXX XXXX XXXX XXXX AT LOCAL POST OFFICE AND TAKING IT INTO THEIR POSSESSION. ONCE AGAIN THIS FACT CAN BE PROVEN. 1
and did not rely on any of the proof that I sent them. Nothing was ever initiated by TU on XXXX and that is a fact I can prove. IN MY COMPLAINT # XXXX NOWHERE DID I ASK FOR XXXX TO START A NEW DISPUTE. THEY HAD THEIR CHANCE AND DID NOT START IT ON XX/XX/2020 AFTER SIGNING FOR MY DISPUTE LETTER VIA CERTIFIED MAIL # XXXX XXXX XXXX XXXX XXXX AT LOCAL POST OFFICE AND TAKING IT INTO THEIR POSSESSION. ONCE AGAIN THIS FACT CAN BE PROVEN. BESIDE THE FACT I WILL BE TAKING LEGAL ACTION BECAUSE I CAN PROVE THIS DISPUTE VIOLATION AS WELL AS OTHERS. I STATED THE ONLY RESOLUTION WAS FOR IMMEDIATE DELETION FOR THEIR VIOLATION OF DISPUTE PROCEDURES CLEARLY SPELLED OUT IN THE FCRA. THERE IS NO OTHER SOLUTION FOR THIS COMPLAINT OTHER THAN IMMEDIATELY DELETION OF ACCOUNT XXXX XXXX - XXXX OR THERE REGISTERED AGENT WILL BE SERVED. GIVE ME ANOTHER SMIRKISH OR XXXX XXXX ANSWER AND I WILL TAKE LEGAL ACTIONS AND THE PREVIOUSE CFPB COMPLAINTS WILL BE APART OF MY EVIDENCE ALONG WITH ALL THE OTHER PROOF I HAVE SHOWING YOUR MULTIPLE VIOLATIONS OF THE FCRA. TRY AND GIVE ME ANOTHER XXXX GENERIC RESPONSE AGAIN ANSWER THE COMPLAINT AND DELETE THE ACCOUNT IN QUESTION.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and did not remove the erroneous late payments as required under 15 U.S.C. 1681i. 3
and did not resolve the issue. 2
and did not respond to 2 recalls of the wire placed on XX/XX/XXXX and XX/XX/XXXX. This caused me significant personal anguish as it is my total savings amidst lingering unemployment due to the pandemic. 1
and did not reverse the transactions. I called their customer service again on XX/XX/XXXX 1
and did not review the evidence I provided. 1
and did not see the fraudulent loan appear until XX/XX/XXXX. I have never been contacted by CashNetUSA or XXXX XXXX in attempts to collect on the loan. I assume that the suspect who changed the email on my account to XXXX also changed the other contact information 1
and did not show an ounce of empathy for the death of a loved one. I eventually became upset as I should since if death of a loved on is not hard enough 1
and did not sign. The man I was there with was getting paid cash when I left the bar. He tried to take me back to the hotel and I refused. I took a taxi back to the hotel I did not sign the receipt. To show I was being forced to do it I printed my name. I never print my name when there is a legitimate charge. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.