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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and did not solve this issue 1
and did not sound legal to us in terms of fair customer protection. 1
and did not specifically say how they handled it 1
and did not submit any mandated elder-abuse or suspicious-activity reports. 1
and did not take the booking. Over the course of several days of back-and-forth 1
and did not think much more about that that day. A short time later 1
and did not want that to happen for whatever treason. Each customer service representative seemed to collude to to the same end... make sure I was not able to access my account on any level whatsoever. I interacted with XXXX 1
and did PLACE a wrong XXXX account number so when only the 4th last digits were shown up 1
and did same thing. PNC dropped the calls on me. PNC x customer care ignored to assist me about my accounts.They never called back Later 1
and did so without considering my ability to pay. I was and am unemployed and my only source of income is fixed. A 10x increase in my minimum payment is untenable. I was alerted by XXXX that Wells Fargo increased my credit limit on XX/XX/XXXX and then again on XX/XX/XXXX. 1
and did so. However 1
and did the best I knew how to defend my rights. Of course I lost. I have been fighting for the past year to keep my home of 37 years. I 've pleaded with people 1
and didn't give me acess to my funds. Please do something about this bank. They think that they can treat consumers and customers how they want. Look how many class action lawsuits they have lost in recent years.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,FL,33418,,Consent provided,Web,2026-01-26,Closed with explanation,Yes,N/A,18999136 1
and didn't have another mortgage debt in Kansas. Each time i provided a requested document 1
and didn't have her on the phone for 3 hours like Capital One 1
and didn't have to reinvestigate the account. '' So 1
and didn't really pursue that piece of the matter any further. 1
and different dates of XXXX delinquency. Under 15 U.S.C. 1681c-2 1
and different phone numbers that it should have been a red flag for Discover 1
and difficult for them to because it hasn't been handled right and there are so many notes on the account to sort through. He said it could take 5 business days to revert back to normal account status 1
and difficult to get a car loan 1
and difficulties in qualifying for financial products. The continued misreporting demonstrates negligence by both the furnisher and the credit bureau. I request correction or deletion of this account and written confirmation of the reinvestigation results to ensure compliance with federal law and protection of my consumer rights. 1
and difficulty in reaching a live representative to discuss the matter. This has further delayed any attempt to resolve the inaccuracies. On several occasions 3
and Digital Discrimination Dear Citibank Customer Service 1
and digital suppression of borrower notifications all meet the criteria for financial fraud committed through interstate systems and digital infrastructure. 1
and dignity as a part of what I have always believed was a enlightened and positive force in defending those who couldnt defend themselves. 1
and diminished financial opportunities 1
and diminished trust in the accuracy of Buy Now 1
and direct these companies to credit their customers with a calculated difference of interest.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,WV,262XX,,Consent provided,Web,2023-07-25,Closed with explanation,Yes,N/A,7304692 1
and directed me to this website. 1
and directed the payments to be applied timely to the XX/XX/XXXX 1
and directed us to contact their corporate office instead. 1
and directing them to file the UCC1 Financing Statement 1
and directly attributable to the unlawful actions of the furnishers and credit reporting agencies. 2
and directly caused additional harm and financial burden. Letters are attached with this complaint. 1
and directly harmful 1
and directly impacts my financial health. 2
and directly resulted in inaccurate and damaging credit reporting. Had the true status of the account been accurately conveyed 2
and directly violated the law. After obtaining my funds 1
and directly with the agencies 4
and directly with XXXX XXXX. ( I will have attachment providing theses details ). Despite my efforts to report the inaccuracies and dispute the information 1
and directly with XXXX XXXX. ( I will have attachment providing theses details ). Despite my efforts to report the inaccuracies and dispute the information 2
and disappears inside. 1
and disappointing as I'm willing to keep my account balance current 1
and disbursing information concerning consumers for the purpose of furnishing consumer reports 1
and disbursing information concerning consumers for the purpose of furnishing consumers reports 1
and discharge date indiscrepancies. not 100 % Experian is not following the law. Experian wont even investigate a consumer 's report at request. XXXX 1
and discharge documentation from a hospital ( redacted ). 1
and disclose personally identifiable information about individuals in systems of records. 3
and disclosed further personal identifying information of the principal without the principal 's consent. This fraud upon the principal is clear 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.