and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans. Therefore

What the CFPB Record Shows About and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans. Therefore

and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans. Therefore has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My r, and the most recent logged activity is My request, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans. Therefore reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Sallie Mae has demonstrated that it is systematically and illegally failing to meet the borrowers needs and that includes", and the single most common underlying issue is "which causes us to overpay for student loans. Sallie Mae has also deceived private student loan borrowers about requirements to release their co-signer from the loan ; also".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans. Therefore: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.