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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and denials based on unmatching personal information. 1
and denied a loan modification because the primary borrower ( XXXX XXXX ) refused to consent 1
and denied access to me to look at the final statement.,,AMERICAN EXPRESS COMPANY,MD,21217,Older American,Consent provided,Web,2021-03-25,Closed with explanation,Yes,N/A,4242996 1
and denied access to move my car to put it in a safe spot. I called them and say if I had a problem with the dealer 1
and denied access to the product I was billed for. 1
and denied any chance to talk over the phone since CS reportedly did not have a phone line. Their response again 1
and denied basic transparency regarding my account. 1
and denied me access to financial opportunities. I am also aware that in XX/XX/year> 2
and denied me access to financial opportunities. I am also aware that in XXXX CFPB enforcement action ( CFPB & FTC XXXX TransUnion ) 1
and denied me financial opportunities.,,CAINE & WEINER COMPANY 1
and denied my request to escalate the issue to higher management. 1
and denies me access to fair credit. Under FCRA 607 ( b ) 2
and deny consumers their right to dispute billing errors -- several times now for unjustifiable reasons.,Company chooses not to provide a public response,CITIBANK 1
and deny me any liberties regarding the vendor/ customer process post purchase.,,Paypal Holdings 1
and denying me access is a violation of my consumer rights. 1
and departed from the bank. 1
and depictions GM has been reporting / publishing to the credit bureaus. 1
and depleted funds I had reserved for a critical personal obligation. 1
and deposit additional funds. 1
and deposit the money. From XXXX XXXX XXXX I withdrew a total of {$260000.00} cash from my XXXX XXXX Accounts and two XXXX XXXX investment accounts and put it all in four different Bitcoin machines at these addresses : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The man who said he was with the Theft and Fraud Dept at the bank called XX/XX/XXXX and told me to have my son come over. My son came 1
and deposited it into the very same account 1
and DEPTEDXXXX. 1
and derelict their contractual duties. 1
and derogatory entries. 2
and derogatory events. 1
and derogatory remarks that are either inaccurate 1
and derogatory remarks tied to the same fraudulent accounts. 3
and described the email I received from the Dept of Ed. I was then told that I am in fact in a processing forbearance that is NOT eligible for XXXX 1
and design of the front and back cover pages 1
and designated herself an Authorized User in XX/XX/XXXX. Consumer ( XXXX XXXX XXXX ) was XXXX XXXX of authorizing anyone as an authorized user of consumers XXXX XXXX ( or any credit card ) in XX/XX/XXXX. Consumer has XXXX XXXX XXXX which has not improved since being diagnosed with XXXX XXXX XXXX in XX/XX/XXXX. Consumers eldest daughter ( XXXX ) is presently petitioning the courts for guardian/conservator to oversee consumers financial and physical well-being after being notified of the Discover Card account. Based on XXXX XXXX admission ( in a written response to consumers CFPB complaint dated XX/XX/XXXX ) it is XXXX XXXX responsibility to seek retribution from XXXX XXXX who knowingly compromised consumers XXXX XXXX XXXX vulnerability and did so maliciously and intentionally. If XXXX XXXX chooses to excuse XXXX XXXX from all liability then that is XXXX XXXX loss and not the responsibility of consumer. Consumers estate will pursue this matter diligently and has reached out to the XXXX XXXX law firm in XXXX XXXX XXXX Iowa who is familiar with the antics of Brumbaugh & Quandahl law firm and equipped to litigate this matter efficiently. 1
and designated herself an Authorized User in XX/XX/XXXX. Consumer ( XXXX XXXX XXXX ) was XXXX XXXX of authorizing anyone as an authorized user of consumers Discover Card ( or any credit card ) in XX/XX/XXXX. Consumer has XXXX XXXX XXXX which has not improved since being diagnosed with XXXX XXXX XXXX in XX/XX/XXXX. Consumers eldest daughter ( XXXX ) is presently petitioning the courts for guardian/conservator to oversee consumers financial and physical well-being after being notified of the Discover Card account. Based on Discover Cards admission ( in a written response to consumers CFPB complaint dated XX/XX/XXXX ) it is Discover Cards responsibility to seek retribution from XXXX XXXX who knowingly compromised consumers XXXX and financial vulnerability and did so maliciously and intentionally. If Discover Card chooses to excuse XXXX XXXX from all liability then that is Discover Cards loss and not the responsibility of consumer. Consumers estate will pursue this matter diligently and has reached out to the XXXX XXXX law firm in XXXX XXXX XXXX Iowa who is familiar with the antics of XXXX XXXX XXXX law firm and equipped to litigate this matter efficiently. 1
and designed to be cut off severally and presented for payment as they mature. Williams v. Moody 1
and designees 1
and despite all the protections I had put in place 1
and despite assistance in resetting the password 1
and despite being financially crippled because of the circumstances 1
and despite feeling that this was an intrusion that could not be confirmed nor add in any way to my account security 1
and despite multiple attempts to resolve the matter through your customer service 1
and despite our written request 1
and despite promises of a refund 1
and despite providing documentation 1
and despite providing them the information they requested 1
and despite raising these concerns 2
and despite repeated calls to both companies I haven't received any resolution. 1
and despite the fact that almost {$400.00} of that Interest Saving Balance accounted for a credit from XXXX XXXX. I requested a supervisor and was promptly given the same explanation that any credit is treated as a payment and applied to the oldest balance. When pressed on whether the supervisor thought it reasonable that in the XXXX century 1
and despite the fact that I did not consent to a renewal. I consider this fee to be completely fraudulent.,,JPMORGAN CHASE & CO.,MA,021XX,,Consent provided,Web,2018-04-29,Closed with monetary relief,Yes,N/A,2890783 1
and despite the past news media focus on Bank of America 's response to the XXXX scandal where BOA 1
and despite XXXX acknowledging those requests and saying they will comply 1
and destroyed evidence to cover up its actions. This conduct is exactly the type of predatory behavior the XXXX XXXX was designed to prohibit 1
and detailed account statements explaining the balance being sought. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.