Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and despite our written request's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and despite our written request's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Mr. Cooper reopened a vague request for lease agreement | 1 |
| State | Complaints |
|---|---|
| the provider has never once reached out to us to explain any deficits or needs. All discoveries were made through our own inquiry and happening across information as representatives review our application. This is an unfair and deceptive practice by requiring consumers to unnecessarily fish for information that is readily available to the service provider and further delaying the process and allowing foreclosure to continue. | 1 |
| Issue | Complaints |
|---|---|
| etc. It was through our own diligence that we discovered the inquiry that was previously displayed as accepted. Upon contacting the provider | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and despite our written request has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and despite our written request reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mr. Cooper reopened a vague request for lease agreement", and the single most common underlying issue is "etc. It was through our own diligence that we discovered the inquiry that was previously displayed as accepted. Upon contacting the provider".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and despite our written request: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and despite our written request has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and despite our written request has a 0% timely response rate to CFPB complaints.
The most common issue reported against and despite our written request is "etc. It was through our own diligence that we discovered the inquiry that was previously displayed as accepted. Upon contacting the provider" in the "Mr. Cooper reopened a vague request for lease agreement" product category.
Read our methodology — how this data is sourced, computed, and verified.