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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
and charged an NSF of {$35.00}. Leading to probable NSF fees at XXXX for the credit card payment 1
and charged me a late fee that did not match their policy 1
and charged monthly fees and overdraft fees for falling into their deception. If I had waited until XXXX like one representative told me 1
and charged my credit card again for the {$360.00}. 1
and chargeoffs appearing on my consumer credit report maintained by you were not opened 162
and charges 1
and charges across several institutions. 1
and charges applied ; All notices of assignment or debt ownership transfer provided to me 1
and charges associated with my transaction- All legally required tax documents and disclosures tied to my payments 1
and charges associated with the loan. PenFeds addition of over {$10000.00} in fraudulent charges to a loan that was already fully paid violates the MLAs 36 % MAPR cap. This breach legally voids the account and requires PenFed to provide restitution for all payments made 1
and charges concerning the debt.,,Resurgent Capital Services L.P.,GA,30339,,Consent provided,Web,2025-11-18,Closed with explanation,Yes,N/A,17331196 1
and charges continued. Moreover 1
and charges Proof that Freedom Mortgage owns the promissory note or has been authorized by the current owner to service the loan and pursue foreclosure Explanation of the blank endorsement without recourse '' that appears on the promissory note 1
and charges Proper chain of title showing the debt was legally transferred Proof my specific account was included in the debt sale An affidavit from someone with personal knowledge Consistent payment history ( conflicting dates and a reversed payment were listed as valid ) They are now attempting to collect {$3900.00} 1
and charges that continued after services had been cancelled. 1
and charges. 2
and charging for optional items without explicit approval. 1
and charging interest. 1
and charging me interest. It feels like this company is intentionally stealing from it's consumers. I've raised this issue with my congresspersons and am advancing it here for hopeful resolution. 1
and charging {$42.00} late fees. The last statement gave references an attempt to correct the account and apply payments correctly 1
and Chase 's misrepresentations constitute 1
and Chase associates have not offered any recourse or solution to repair it.,,JPMORGAN CHASE & CO.,TX,75206,,Consent provided,Web,2021-06-24,Closed with explanation,Yes,N/A,4490295 1
and Chase bank didn't do what they promise to me. Please re -open this case and reconsider the case. XXXX 1
and Chase Bank has since closed the account with accusations of fraud. The agent to whom I spoke was short and terse 1
and Chase began reporting the account as active 1
and Chase can make this right. They are making the choice to conduct poor business habits. This is disgusting to say the least. They have the power to make it right and they chose to harm a small business owner. I am expecting Chase and CFPB to listen to the consumer and understand this is poor business practices and harming the consumer is not justified.,,JPMORGAN CHASE & CO.,TX,78552,,Consent provided,Web,2025-09-19,Closed with non-monetary relief,Yes,N/A,16058873 1
and Chase continues to discriminate against me!,,JPMORGAN CHASE & CO.,MI,XXXXX,,Consent provided,Web,2022-03-28,Closed with explanation,Yes,N/A,5376830 1
and Chase has not provided any documentation 1
and Chase keeps blaming XXXX for not sending the lien release to them. However 1
and Chase needed a long time to do that. Then she processed my deposit 1
and Chase responded with an unauthorized transaction attempt of {$7000.00} 1
and Chase said they can not verify that. Chase told me the phone verification was the ONLY way 1
and Chase seems unwilling to even considering accommodating her XXXX in any way.,,JPMORGAN CHASE & CO.,OH,44805,,Consent provided,Web,2018-03-19,Closed with explanation,Yes,N/A,2847015 1
and Chase still considers it being not sufficient. Being fully cooperative and exchanged for Chases zero trust on their customer 1
and Chase thought that was me 1
and Chase XXXX XXXX cards all listed the credit limit I was offered. They were as follows : XXXX XXXX- {$27000.00} 1
and chats to Kraken with loops of no direct communication to support. 1
and checkbook before CHASE : 1. Chase Plus Savings Account ( Savings Account ) last XXXX digits : XXXX XXXX. Chase Sapphire Checking Account ( Checking Account '' ) last XXXX digits : XXXX XXXX. Chase debit card 1
and checkbooks. Meanwhile my funds have been effectively seized and will soon be out of sight when my account closes on XX/XX/XXXX. Please help. 1
and checking and savings accounts in XXXX XXXX XXXX ) onto XXXX gift cards 1
and checks stubs from the settlement. I provided all these documents immediately except for my fathers death certificate which I ordered and had by the following Wednesday. I was assured they sent to the legal department and would be rectified immediately. I went back Tuesday XX/XX/XXXX to follow up and find out when my money would be released to me. I even asked her to reach out the attorneys office that sent the checks and she said the number she called was a fake number and no good. She refused to help any further. I felt as if I was a burden and a nuisance to be in their branch. 1
and checks were recorded by EWS to companies that have nothing to do with a particular dispute. Executive members at XXXX XXXX 1
and Chime denied it on XX/XX/year> 1
and Chime has not fulfilled their legal obligation to justify their denial. 1
and chose not to. Im not sure what else to do 1
and Chrysler Capital are all financial institutions by definition under that title. 15 USC 1681 section 604 a section 2 states that In general Subject to subsection ( c ) 1
and cite any law defining the $ symbol and what form or specie of payment under 15 USC 78m ( q ) ( 1 )? 1
and cite any law defining the $ symbol and what form or specie of payment under 15 USC 78m ( q ) ( 1 )? I hereby give you 7 days to reply to this notice from the above date with a notice sent using recorded post and signed under full commercial liability and penalties of perjury 1
and cited Regulation E and FCRA codes. Despite this 1
and cited www.fdic.gov/regulations/laws/rules/6500-580.html Section 3 ( c ) 1 Checks Regulation E does apply however to any fee debited via an eft from a customers account by the payee because the check was return for insufficient funds or uncollected funds. The person debiting the fee electronically must obtain the consumer 's authorization. '' I did not authorize the fee 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.