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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
and cites repeated disputes 1
and Citi again failed to comply with their policy. I no longer want to be a Citi bank client 1
and Citi is absolutely ridiculous for not catching several purchases 1
and Citi produced documentation from XXXX saying I transferred these funds to them ( see exibit A ). About 4 or 5 times I appealed to Citi about this 1
and Citibank directly.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
and Citibank Executive Response Unit statement dated XX/XX/XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
and Citibank is in clear violation of them in both of these cases.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
and Citibank should have reached out to confirm what ultimately is a fraudulent charge. On XX/XX/XXXX I promptly disputed the charge and reported it to Citibank.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
and Citizens just sent me a check for {$31.00} 1
and Citizens negligently failed to respond to XXXX XXXX 1
and Citizenship docs. 1
and civil action for violations of the Fair Credit Reporting Act. 1
and civil claims court resulting from a fraudulently initiated complaint. I am not willing to accept a cancellation without equal compensation 1
and civil liability under 1681n and 1681o. I am prepared to escalate this issue to the Attorney General and to Court. 1
and civil litigation as necessary.,,EQUIFAX 1
and civil litigation as necessary.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and civil litigation for damages under FCRA 616 and 617. 3
and civil litigation. 4
and civil litigation.,,EQUIFAX 1
and civil litigation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and civil penalties for Equifaxs failure to uphold my rights. 1
and civil process of service is incomplete. The collection practices are wrought with violations.,,FAST AND FAIR COLLECTION SOLUTIONS 1
and civil rights in general because XXXX XXXX would not have signed this Contract if aware of what this problematic home was about. I XXXX XXXX should have been aware of everything about this home before signing this contract authored by XXXX XXXX of the HUD income limits before signing the contract. Bank of America also was denied knowledge that this home was a HUD home. Realtor ethics were never on display ( Standards of Practice for realtors ) in this real estate transaction 1
and Claim # XXXX was initiated for {$170000.00}. 1
and claim number 1
and claimed its the bank that altered the check. 1
and claimed my address did not match 1
and claimed that additional documents were actually required 1
and claimed XXXX should handle the issue 1
and claiming it was their protocol to prevent individuals from accessing the property. When I requested a copy or proof of this alleged protocol or policy 1
and claiming we had defaulted on the payment schedule. At this point 1
and clarification of my account status following the reported fraud. Chime responded on or about XXXX XXXX that the dispute was declined. However 1
and clarification regarding Bank of Americas actions and procedures,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
and clarification regarding disputed down payment and interest rate inconsistencies. As of XX/XX/year> 1
and Clark v. Capital Credit & Collection Services 1
and class action lawsuits revealing how Wells Fargo will go to great and immoral lengths to hold on to every XXXX and XXXX they can 1
and clean credit reports. 1
and clean the former premises 1
and clean up. 1
and cleanse your body of environmental toxins. 1
and clear evidence the vehicle has not been serviced properly. These issues make the vehicle unsafe and significantly reduce its value. 1
AND clear indications from recent CFPB filings that Amex is trying to get out of paying bonuses to many consumers 1
and clear injunction grounds.,,Bridgecrest Acceptance Corporation,MI,483XX,,Consent provided,Web,2025-10-06,Closed with explanation,Yes,N/A,16398046 1
and cleared at XXXX XXXX. I did not request a stop payment ; Citibank independently chose to place a stop payment after the check was deposited. 1
and cleared XX/XX/2021 1
and clearing-house rules and the like : ( 2 ) Upon demand of the person to whom presentment is made 1
and clearly 2
and clearly have done so. Thus 1
and clearly intended to intimidate. 1
and clearly stated that I did not want to call again. They stopped calling and now send me money demand letters '' almost every day. XX/XX/XXXX I spoke to a Service Solutions agent who was very vague and their supervisor who later emailed me saying the account was paid in full. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.