Total complaints
1
Filed since I ha
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and charges's complaint history from CFPB public records. 1 consumers have filed complaints since I ha. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ha
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and charges's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but they state that any documentation would be with their parent company XXXX. XXXX XXXX that they do not keep any documentation wants a balance is transferred to a collections company. I spoke with Sentry Credit on XX/XX/XXXX and explained all of the above. The representative agreed that a {$300.00} deposit was stated in the lease | 1 |
| State | Complaints |
|---|---|
| and that if I did not pay my credit will be hit/dinged. I do not know what to do at this point. It will be difficult for me to pay {$300.00} and it seems unfair that my deposit money not be applied to the balance as it was stated would be done in my lease contract. The collector was very intimidating in stating there is nothing to do but pay the balance ( no supervisor to speak with | 1 |
| Issue | Complaints |
|---|---|
| she became aggressive and belligerent. She stated clearly that there is no other recourse | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and charges has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have con, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and charges reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but they state that any documentation would be with their parent company XXXX. XXXX XXXX that they do not keep any documentation wants a balance is transferred to a collections company. I spoke with Sentry Credit on XX/XX/XXXX and explained all of the above. The representative agreed that a {$300.00} deposit was stated in the lease", and the single most common underlying issue is "she became aggressive and belligerent. She stated clearly that there is no other recourse".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and charges: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and charges has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and charges has a 0% timely response rate to CFPB complaints.
The most common issue reported against and charges is "she became aggressive and belligerent. She stated clearly that there is no other recourse" in the "but they state that any documentation would be with their parent company XXXX. XXXX XXXX that they do not keep any documentation wants a balance is transferred to a collections company. I spoke with Sentry Credit on XX/XX/XXXX and explained all of the above. The representative agreed that a {$300.00} deposit was stated in the lease" product category.
Read our methodology — how this data is sourced, computed, and verified.