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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
and based on Tennessee Laws 1
and based on the aforementioned law 3
and based on the contract 1
and based on the new income figures for both my wife and I 1
and based on the payoff amount provided by Ally on XX/XX/XXXX with the understanding that our lease with Ally would be completely paid off once it received the {$32000.00} check from XXXX XXXX ( or if anything 1
and based their decision solely on that. No further investigation was done 1
and basic customer-service standards especially concerning borrowers affected by involuntary income disruption. 1
and basically completely negatively affected my whole world. On XX/XX/2019 I went on LoanCares web site to determine what amount I needed to pay off the loan. There is a section with a loan payoff calculator to determine payoff amount. I tried this several times yet it would not work. I contacted LoanCares customer service by phone and requested a payoff amount. The rep. told me it would be sent within a few days. Never received it!! 1
and basically said 1
and basically they can do whatever they want. 1
and battles to get answers and proper accounting '' Most awful company that I have ever dealt XXXX! This company mistakenly added their own insurance to my mortgage loan. I had up-to-date paid insurance 1
and BBB Legal action for violations of FCRA 1681i 1
and be available in the same amounts 4
and be aware i have filed claims with all oigs involved. it amazed me that such an esteemed finacial instution used such weak tatics 1
and be back on track with my regular monthly payment. I was not solicited for a disaster deferral 1
and be protected from such predatory situations going forward. Though it would prove more beneficial to borrowers for servicers to provide honest and ethical practices 1
and be told that I DID qualify for the mortgage loan. 1
and became bound to pay Plaintiff the amounts of those advances plus applicable interest and finance charges 2. Defendants have made no objections to any charges under the Agreement 1
and because every month I received a statement in the mail showing no payment due 1
and because he became the sole owner of the property by operation of law when XXXX died. 1
and because I am a loyal and good customer 1
and because I didn't abide by his words. He is very unprofessional and should be reprimanded for his behavior.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,American Home Funding 1
and because I have been a very good XXXX customer since 2005. That same day 1
and because I needed get some of my Huntington Bank funds into my account with another bank 1
and because I was not employed by anyone or own any business 1
and because it is the creditor should not be repeatedly reporting/continuously updating my personal consumer profile and reporting to Credit Reporting Agencies . These actions have and continue to incur damage to me on a monthly basis violating 15 USC 1681e ( b ) by misleading and inaccurate reporting. Also because the 3rd party purchaser of the charge off account and original creditor are reporting the same account derogatory status and late payments '' 3
and because my remodification was still under review. Additionally I was informed that XXXX sold it 1
and because of its misrepresentation 1
and because of that 1
and because of these late fee charges 1
and because of this I will no longer be extending credit 3
and because of XXXX and supply chain issues 1
and because the violation of some licensing statutes is a crime 1
and because the women with whom I spoke said her supervisor did not take telephone calls 1
and because there are clear inconsistencies in dates 1
and because they couldnt verify my address. 1
and because they knew my wife had a bankruptcy on file 1
and because this debt concerns properly of the United States it is deemed by law and operation of statute to be a govemment obligation and must be handled in accord with the dictates of statute. I XXXX XXXX accept the obligation on behalf of the United States of America and hereby make assignment of the obligation to the United States Treasury Deparfinent on behalf of the United States ofAmerica as authorized by statute. PennyMac OBO XXXX XXXX 1
and been asked to email one customer service agent who did not respond when I did email and follow up ( XXXX XXXX ). Not a single person has successfully resolved this issue. The supervisor of supervisors did not call me back. 1
and been coerced into the forbearance 1
and been provided my SSN and DOB.,,Key 2 Recovery 1
and been refused contact from KEY Bank 's executive management after being told on multiple recorded and logged calls that someone would reach out to me within 24 hours ''. KEY Bank has caused me extreme mental and emotional distress during this very difficult time after experiencing a disaster 1
and been told 1
and been told that it has not been processed. The house seller has been patient 1
and been told to fax additional documents 1
and before he was able to speak I asked him to verify the name on the account ( I explained to him why ). Once again 1
and before I ever have the chance to access them myself. 1
and begging for each additional 5 minutes. 1
and beginning in XX/XX/XXXX taken off and then put back onto my credit report. Thus 1
and behavior. These include inter alia 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.