2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 1.4K–1.4K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
she assured me that she had the same authority as a supervisor to resolve customer issues. 1
she assured me that the consumer statement '' was removed because it was not showing up on her side '' of the system. I kept showing it when I logged in 2
she barely responded. This person claimed she was filing a complaint on my behalf 1
she became coercive 1
she became difficult to deal with 1
she became very agitated with me and firmly yelled again 1
she began making ad hominem attacks about how it was on me '' that I had a loan 1
She began reviewing his closing documents and said that his HUD 1 states that he has an FHA mortgage. XXXX put in the request to change the type of mortgage of conventional back to FHA which was the type at origination. This process will take XXXX days she requested that I call back by Friday to confirm that it was done. 1
she briefly put me on hold 1
she called back immediately ( not XXXX seconds later ) and continued to harass me ; the caller ID then displayed XXXX XXXX XXXX XXXX. 1
she called my cell number! 1
she called the police 1
she calls to their credit card department 1
she came back 1
she came back saying that I fulfilled all the requirements on XX/XX/XXXX 1
she came back saying the recordings could not be found because they were too old. I am very frustrated because I think Nelnet should still have access to the recordings as they are not even a year old ( XX/XX/XXXX ) 1
she came on the line stating one was NOT AVAILABLE and would leave a message for one to return the call within 24 hours. 1
she can legally buy any item or product she wants to or is able to 1
she can never get through the verification process 1
she can not provide the proof of which page I clicked on as the information is proprietary. I do not understand if it is my information why the bank can not share with me what I submitted rather than saying I must have clicked on the page which says bureau report required. 1
she can not? 1
she can refer my letter to her legal team to have the matter resolved. 1
she can start a claim and look for ways to reimburse me for my losses. I reached out to branch managers at XXXX and XXXX and they escalated my request to their leadership but to no avail. Their response ( attached ) was that it was not their fault but Capital Ones fault and its Capital One who needs to be held responsible. They also mentioned that banks usually have a process to reimburse customer losses due to failed transactions and that CapitalOne should have something similar in place. 1
she can't help me. Then 1
she can't hold for over half hour on this call 1
she cant promise someone will call me. 1
she charged it and came back with confirmation number ( XXXX ) Subsequently 1
she checked and the payment was still pending 1
she checked to make sure there were no errors in my account info 2
she claimed that my ID was fake because it lacked a star in the top-right corner. 1
she claimed to accept the late fees payment without the {$30.00} increase ( this all having taken an hour on the phone to address ). Then when I asked for an ethical rationale as to why the app had been shutdown so that I could not pay on time 1
she claims 1
she claims she did not move forward with what she planned to do. My other concern was that my account showed a monthly payment for {$1700.00} was made XXXX XXXX and then reversed XXXX XXXX. I never made a payment XXXX XXXX 1
she confirmed it had been placed and would take effect immediately. Because Wells Fargo confirmed the stop payment 1
she confirmed she saw that the dispute was filed and that I needed to allow it to process and that she was unable to add any further information to it. She did advise me to put a Block on all of my accounts due to the fraud 1
she confirmed that a refund request had been submitted but there had been a Mistake or missing some items '' and it had to be resubmitted but it was pending and again I took them at their word and hung up. I called one last time and spoke to a gentleman who helped me the best way he could. He sounded like he was leaving for the day so I couldn't really understand most of his words since he was grabbing stuff and it was somehow interfering with his words but finally he said 1
she confirmed there was nothing the bank could do with those codes. 1
she contended that these were sent by other departments that had other ways of getting my address 1
she continued to harass and finally 1
she contradicted that claim and said no such deletions had occurred 1
she copied all my paper work and my ID 1
she could easily state that that isn't her name 1
she could not afford to even feed herself. She found herself becoming more dependent on the public assistance give to her older sister who is diagnosed as XXXX for whom she was the caretaker. I am including one of the workouts so you can see for yourselves that the entities involved did nothing to assist my mother in trying to correct this XXXX of justice and curtail the criminal activities by lowering her payments and bringing it back to the original loan amount of {$96000.00}. Instead they kept calling 1
she could not assist me in that 1
she could not believe what the rep had done. I called XXXX they said send photo 1
she could not even accept 1
she could not find any record of my dispute submission. I was taken aback by this and insisted that she submit a new dispute on my behalf for review by the back office. That same day 3
she could not help me. I asked her what I am supposed to do to get the {$100000.00} back 1
she could not reverse the fees or offer some help. 1
she could not show me any policies regarding the matter because I was not an employee. I again asked for the policies or where it was written by Regions to consumer what type of documents were needed for a business account 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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