2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 1.4K–1.4K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
SHAZAM, INC./IOWA TRANSFER SYSTEM, INC. (ITS) 1
SHD Legal Group, P.A. 2
she 1
she 'll call you back. '' I 'm still waiting for that call. 1
she abruptly terminated the call without resolution or further instruction. 1
she accepted the call. 1
she accused me of acting suspicious about the theft because I made other online purchases with this account between XX/XX/XXXX ( when I last used my physical debit card ) and XX/XX/XXXX ( when I first noticed the fraud ). Yes 1
she accused me of making suspicious transfers between my accounts even though transferring between my own checking and savings has been my normal practice for years. 1
she acted hostile towards me. This company is terrible 1
she adamantly refused to provide those reason ( s ) [ either orally or in writing ].,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MIDFIRST BANK,VA,XXXXX,Older American,Consent provided,Web,2020-07-06,Closed with explanation,Yes,N/A,3731311 1
she adds 1
she admitted to making the decision to post a security notice based on XXXX XXXX 's statement that I threatened him and his family 1
she advised me that I was not allowed to have that box with HSBC because I had closed my bank accounts. She advised me that I had XXXX choices : open up a bank account or surrender the box. I told her that I did not want to open an HSBC bank account. She then told me that I had to surrender the box that day because if I did not 1
She advised that I would have to contact customer service 1
she advised that MOHELA would provide that letter to me. Why are MOHELA reps providing contradictory information to borrowers? Not to mention 1
she again dismissed it as my fault because I was sending my payments to wrong address. I requested that she email me the correct address ; but as of yet 1
she again replied No When I inquired how long that would take 1
she again sent a written request for the account to be reviewed and the fees removed. Give it at least XXXX business days XX/XX/XXXX - called to follow up once again now I am told I need to wait at least 30 days and that fees typically are not removed for XXXX - explained once again this is not an XXXX issue 1
She again states she can not get this letter to me.,,KEYCORP,RI,02919,,Consent provided,Web,2020-02-11,Closed with explanation,Yes,N/A,3528451 1
she agreed that there was a notation on the account to that effect 1
she agreed that what we've provided is satisfactory for the individual who is - SETTING UP THE FILE TO COMPLETE IT AND THEN SEND IT TO UNDERWRITING. 1
she agreed to reverse half of the interest charges 1
she agreed with me 1
she also allowed them to randomly debit an amount of over {$12000.00} from my checking account on a random day THREE DAYS AFTER she asked me to clarify my claims so she could work with the business to handle this amicably. '' ' This was the SECOND time she used the word 1
she also refused to waive the interest charges. 1
she also said that she hadn't seen a fee that high before. I'll add that at the time I also had a XXXX credit score. 1
she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706 1
she also stated that they are open tomorrow until XXXX pm XXXX. 1
she also told me dispute case was closed without asking me anything as a dispute initiater. I am very regretful that I did not ask her name and write it down. At that moment 1
she also went ahead and cancelled my card and issued a new one. The next day I called them and I couldn't get through and that same day I had a SOS from the people I was working for requesting that me and my team report back the same day for some work related emergencies. I went back to work and two weeks later we finally have our first week of break and on XX/XX/2022 I spoke with several of the bank representatives 1
she also wiped out my entire checking account. 1
she always asked only two questions ; 1 ) Has there been showings? 2 ) Has there been offers? 1
she always pays her mortgage and planned to continue doing so until this sham took place. Please feel free to reach out to me for any more information I may be able to provide XXXX XXXX ( Daughter ) XXXX loan # XXXX,Company believes it acted appropriately as authorized by contract or law,SELECT PORTFOLIO SERVICING 1
she and I both agreed that I should have been speaking with Goldman Sachs all along. After connecting me with the right department 1
she answered that the total was approximately {$14000.00}. 1
she answered YES immediately after she said HELLO< HELLO I CANT HEAR YOU THEN THE CALL WAS DISCONNECTED!! yep I was victimized again she cant hear me! She never called back to apologize. 1
she apparently could not hear so she hung up. She said she would call back. 1
she appeared unfamiliar with the agency and expressed no concern or interest in resolving the issue further. 1
she asked if I could pay the current balance due 1
she asked if I was using a XXXX Bank account to pay my bill 2
she asked if the BK was discharged 1
she asked me if that was a bank error '' and that I should have be using their Chase online payment option or go directly to a branch location for payments. I don't find doing it that way from now on to be a problem. I will make sure from this time on to TELL THEM that the additional amount NEEDS to be put toward the principal. I did 1
she asked me to contact the Equifax Consumer Affairs Department in the U.S. to see if they would be able to assist with resolving this issue. I called Equifax on Friday 1
she asked me to prove to her that I don't owe the debt at which time I expressed my concerns about sharing information given their phone numbers are generated by google and their business doesn't have a real website. She did state she would send me proof and confirmed my address but it was never received. 1
she asked me to send a check of {$1700.00} instead. 1
she asked me to sign a new agreement so I can receive the updated receipt. On the XXXXXXXX XXXX XXXX XXXX while reviewing the XXXX app 1
she asked weird questions that had nothing to do with my application 1
she assured him that the transaction would probably not go through. If it did 1
she assured me it was just a random regulatory check from their system and the fund should still be available on Friday 1
she assured me that she could make an adjustment to be sure that the transfer would go through. Of all the people I spoke to with Chase 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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