2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 1.5K–1.5K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
she could not tell me. 1
she could not verify and stated that the compliance department would reach out once she had had a chance to verify my emailed check copy. 1
she could not. I asked how it was acceptable to charge people for something they did not sign up for 1
she could possibly get her phone bill 1
she could remove her cosigner from the loan. My daughter made XXXX consecutive payments and they refused to remove me as cosigner from her loan. This loan on my credit is not my loan 1
she could see the fund would be deposited by the next day XXXX or the day after ( which was different from what I was told on XX/XX/XXXX ). Unfortunately 1
she created a XXXX Account under my picture XXXX XXXX XXXX XXXXXXXX In addition to the identity theft 1
she decided she will mail me a packet and will be over knighted to me. Again 1
she decided to wait for a call back from the supervisor. No one ever called back and this was the last contact we had with XXXX. 1
she deliberately chose not to mention it 1
she demanded the entire alleged amount. That is when I decided to file this complaint with CFPB. Note that I changed my XXXX XXXX Bill Pay order so that all future payments by XXXX XXXX will be sent out on the XXXX of the month instead of the XXXX 1
she demonstrated how the system would generate and store electricity 1
she denied it. Since then I've had no contact with her in any way. I also reported her account to the owners of the site I first made contact with her 1
she deposited a check in the amount of {$120.00} into the new Savings account. 1
she determined that there was nothing that could be done 1
she did advise that the account had been reviewed '' by another department. If this is the case 1
she did n't have a clue. Oh 1
she did not call me back and send email. I waited for her from XXXX XXXX to XXXX XXXX 1
she did not care and we hung up. t 's sad when a bank doesn't care about a thousands of dollars customer and will send them to collections for {$50.00} and mess with their credit even during COVID times. What have we come to and it's fees for something that I don't even own or did not make for myself 1
she did not care at all and refused to help me 1
she did not even receive a dial tone on the other end of the line. Not until I called the embezzlement department and told them to call my title attorney 1
she did not explain it that way 1
she did not give anyone permission to regularly withdraw multiple hundreds of dollars of cash from her account in the frequency at which the events of this situation show. The obvious circumstances of the charges/withdrawals of over {$11000.00} from her account in this manner is an uncharacteristic pattern of her 50-year historical account use. There is no doubt of that! 1
she did not know how to handle the situation. I asked to speak to a manager. After attempting to reach the manager unsuccessfully 1
she did not offer any support or solutions. I expressed how unfair the situation was 1
she did not offer to have any other of their companies approve the application without this stipulation. I advised the docs might help me expedite my new loan process. I still do not have them. 1
she did not reply. Mission Financial then repossessed my brother 's truck despite still holding my money 1
she did not respond. On XX/XX/2019 1
she did not warn me that it could be dangerous. Moreover 1
she did tell me American Express would send me the account application and the account statement 1
she did tell me XXXX XXXX would send me the account application and the account statement 1
she did waive the late charge and the interest on the account. I will need to wait until the next billing cycle to see whether 1
she did what I asked her to do and I wish she never did that. 1
she didnt even send a complete application. There was zero possibility of being able to move forward with her actions on my application. 1
she didnt know the meaning of open-stock 1
she didnt see any late fees or fees that would be added 1
she directed me to the website to download and send a Loss Mitigation form with supporting documents in order to secure approval for any forbearance.She used the term 1
she disconnected the call without giving me the information I requested. I never received a complete accounting of my disputes. Additionally 1
she discovered that my joint tax return was not accepted because I filed taxes jointly ( as I was married when my ex husband and I earned our income 1
she does not call to follow up afterwards or anything... We did not receive a denial letter until 3 weeks later. The application did not close until 4 weeks after she told us we were denied. 1
she doesnt speak Spanish and claimed I was picking on her when I said that she couldnt pronounce it and was going to offer to pronounce it for her.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Ability Recovery Services 1
she ensured that it will be taken care of. 1
she escalated further to the Ombudsman department for help. Ombudsman dept 1
she even further stated to me that I had a total of {$4900.00} available limit on my card ending in XXXX ( fully {$5000.00} 1
she even sent a screenshot to prove it. 1
she even suggested the loan officer could have called her so o wouldnt have to. After speaking with the vehicle department 1
she eventually provided a loan estimate sheet that appears to be filled out properly 1
she explained ; a. The program would entail 1
she explained that it would take around 4 days for the transaction to be reviewed and I could call again to follow up on the status of the investigation. I thanked her for her help. 1
she explained that they were going to suppress the credit reporting system so that it would not report as a late payment due to their fault. 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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