Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Tn. I drove the car on XX/XX/XXXX in which the car stopped shifting gears. I then took the vehicle to XXXX XXXX XXXX on XX/XX/XXXX to have the issues checked by the service department. Upon completion of the inspection the service agent informed me that there were no mechanical issues that he could see at the time. I drove the vehicle home | 1 |
| Issue | Complaints |
|---|---|
| XXXX Tn on XX/XX/XXXX but was not able to have the car checked due to overload of vehicles for the holidays. The service agent XXXX at XXXX XXXX asked that I return Monday so that the vehicle could properly be inspected. I returned to XXXX XXXX Monday XX/XX/XXXX and the service agent XXXX inspected the vehicle. XXXX called me to inform me that the vehicle in which he inspected had previously been inspected by his location on XX/XX/XXXX. XXXX informed me that the vehicle had previously had impact to the vehicle and was no longer under factory warranty. I asked XXXX did XXXX XXXX have these damages fixed on XX/XX/XXXX and he stated no XXXX XXXX towed the vehicle back to there car lot in which he assumes I purchased the damaged vehicle. XXXX at XXXX XXXX also explained his theory that someone traded in the vehicle to XXXX XXXX and they did not properly check it | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Tn. I drove the car on XX/XX/XXXX in which the car stopped shifting gears. I then took the vehicle to XXXX XXXX XXXX on XX/XX/XXXX to have the issues checked by the service department. Upon completion of the inspection the service agent informed me that there were no mechanical issues that he could see at the time. I drove the vehicle home", and the single most common underlying issue is "XXXX Tn on XX/XX/XXXX but was not able to have the car checked due to overload of vehicles for the holidays. The service agent XXXX at XXXX XXXX asked that I return Monday so that the vehicle could properly be inspected. I returned to XXXX XXXX Monday XX/XX/XXXX and the service agent XXXX inspected the vehicle. XXXX called me to inform me that the vehicle in which he inspected had previously been inspected by his location on XX/XX/XXXX. XXXX informed me that the vehicle had previously had impact to the vehicle and was no longer under factory warranty. I asked XXXX did XXXX XXXX have these damages fixed on XX/XX/XXXX and he stated no XXXX XXXX towed the vehicle back to there car lot in which he assumes I purchased the damaged vehicle. XXXX at XXXX XXXX also explained his theory that someone traded in the vehicle to XXXX XXXX and they did not properly check it".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706 has a 0% timely response rate to CFPB complaints.
The most common issue reported against she also stated that these repairs could further damage the vehicle.,,CAPITAL ONE FINANCIAL CORPORATION,TN,38018,,Consent provided,Web,2019-12-05,Closed with explanation,Yes,N/A,3458706 is "XXXX Tn on XX/XX/XXXX but was not able to have the car checked due to overload of vehicles for the holidays. The service agent XXXX at XXXX XXXX asked that I return Monday so that the vehicle could properly be inspected. I returned to XXXX XXXX Monday XX/XX/XXXX and the service agent XXXX inspected the vehicle. XXXX called me to inform me that the vehicle in which he inspected had previously been inspected by his location on XX/XX/XXXX. XXXX informed me that the vehicle had previously had impact to the vehicle and was no longer under factory warranty. I asked XXXX did XXXX XXXX have these damages fixed on XX/XX/XXXX and he stated no XXXX XXXX towed the vehicle back to there car lot in which he assumes I purchased the damaged vehicle. XXXX at XXXX XXXX also explained his theory that someone traded in the vehicle to XXXX XXXX and they did not properly check it" in the "Tn. I drove the car on XX/XX/XXXX in which the car stopped shifting gears. I then took the vehicle to XXXX XXXX XXXX on XX/XX/XXXX to have the issues checked by the service department. Upon completion of the inspection the service agent informed me that there were no mechanical issues that he could see at the time. I drove the vehicle home" product category.
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