2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 25.1K–25.1K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
it was in fact one of their members 1
it was inaccessible. 1
it was instructed we would be paying an additional {$710.00} per month due to lack of payments 1
it was just as before 1
it was just us XXXX 1
it was late due to circumstances beyond my control. I didnt ask for XXXX XXXX. Sorting through fraudulent predatory loans is something my brain cant handle. 1
it was mandatory to have the state number for people to complain if they were unhappy. I went home a did the search myself 1
it was missing start and end dates during these periods.,,Nelnet 1
it was more than likely sent to the ( ) 1
it was moved forward. 1
it was my debt and I needed to pay. I told representative 1
it was my discovery So BOA feels they won this case (i'm sure many other's and put me through XXXX and still INSULT me by suggesting I WOULD LIKE $XXXX !! Look at all papers 1
it was my husband because he had it on speaker phone and it was her. She refused to answer our question but told me our checks are good 1
it was my understanding that XXXX XXXX loan was held in the Credit Unions own loan portfolio. I have subsequently been informed by our servicing team that a 90 % participation interest in XXXX XXXX loan is actually service for and held by another credit union investor. 1
it was never 5 months past due 1
it was never honored by the school. Even while I was still completing the program 1
it was never signed off for or taken in hand. So 1
It was nice speaking with you late this afternoon. 1
it was not 2
it was not a bill. He agreed that it did look as if I had some discrepancies 1
it was not a return at all. 1
it was not a situation where I attempted a payment without sufficient balance.,,AMERICAN EXPRESS COMPANY,CA,90028,,Consent provided,Web,2026-01-13,Closed with non-monetary relief,Yes,N/A,18687857 1
It was not available. How come Truist being a Financial Institution that at some point held my 401K account is unable to provide information about the account in question? After I hanged up with Truist 1
it was not clear to me that the report was only an estimate provided by Experian 1
it was not communicated to you at that time that there was a pending payment. 1
It was not complete. I did not receive the funds that day at the ATM. They also stated that they would be removing {$1500.00} from my account on XX/XX/2019. I called Chase at the location above and spoke to the Manager on Duty. He stated that he would escalate the issue. I also called back the claim department 1
it was not Equifax fault. They attempted to inform me that each and every one of those companies are not complying with sending in information. I have contacted each of those companies and have verified that they have reported correct information to the credit bureaus. Equifax continues to publish information it knows is incorrect causing irreparable harm and damages. After calling back Equifax after having XXXX '' hang up while having me on hold 1
it was not identified as belonging to me and was never knowingly received or used by either of us. I have been careful to ensure that all credit accounts include my XXXX suffix specifically to avoid confusion now that my son is an adult. As a result of the misaddressing 1
it was not ignored 1
it was not implemented previously 1
IT WAS NOT INCLUDED IN CURRENT REPORT ). 2
it was not my fault. 1
it was not notarized. 1
it was not noticeable or easy to read within the promissory note details. The total amount financed was XXXX with an upfront MIP amount of {$2700.00} financed with HUD. According to loan documents 1
it was not possible for me to start with another lender. I believe that Cstone intentionally drug their feet 1
it was not possible to get them back to them by XX/XX/XXXX. I also told her that I called in and made the XXXX payment on the telephone to ensure that it got there on time. The representative said since my mortgage documents were not there by XX/XX/XXXX ; my loan was in default. Truist is trying to steal my home. They did not give me ample time to get modification documents notarized and returned to them. 1
it was not reviewed but automatically declined. 1
it was not stressed that the deal we were receiving would turn financially punitive in nature 1
it was not surprising that Chase did so more than once recently. On XX/XX/XXXX 1
it was not until XXXX 1
it was not until XX/XX/XXXX that the execution came. We went to trial and the judge ordered a good faith negotiation. In XX/XX/XXXX 1
it was not your money XXXX said. Really? How can you say this with no proof? 1
it was not. He advised me that my credit report showed late payments in XXXX and XXXX of XXXX and that I could not afford a property above {$960.00} per month because I did not meet NFCU 's standards. He further advised me that I could not afford to live in XXXX XXXX or XXXX Counties even with the loan amount that I requested. XXXX XXXX then told me that what I need to realize is that information they see needs to be shown by investors. '' I feel that I am being discriminated against based on race and age. XXXX XXXX told me that I need to look for a house under {$120000.00} because I could not afford anything. 1
it was not. They had not yet contacted my health insurance company or the collections company 1
it was now past the window to file a dispute. I pointed out that they credited back my funds a second time 1
it was nowhere because XXXX XXXX does not disclose this... This is despite them accurately calculating it in my total 1
it was obvious any Dept. you spoke too was clueless as to what was going on. 1
it was only after he completed them 1
it was outside those hours. 1
it was over 2 years late. 2

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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