2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

25.6K companies starting with "I"

Showing 23.2K–23.3K of 25.6K

Company Complaints
instead of {$630.00}. 1
instead only acknowledging the existence of a portion of the services 1
instead opting for an automated 1
instead pocketing the difference. [ XXXX ] The bank was required to reimburse its customers for lost funds as well as pay roughly {$20.00} million in fines to the three agencies. [ XXXX ] The XXXX XXXX XXXXXXXX said that Citizens Bank 's misconduct is appalling precisely because it is so basic '' 1
instead relying on insufficient automated processes 1
instead sending generic reminders to check in '' for our stay. 1
instead stating it will arrive in 3-5 business days ( I have my next mortgage payment due before then! ). This is criminal behavior that is likely systemic and not a one off situation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
instead staying with family in XXXX 1
instead they have it as Verified '' on my consumer report 3
instead they punish their own loyal customers. 1
instead unable to collect any help from tenant 1
instead waiting till the next billing cycle and showing late payment inside the 30 payment cycle. FIX THIS FRAUD.,,CAPITAL ONE FINANCIAL CORPORATION,FL,32164,,Consent provided,Web,2022-07-12,Closed with explanation,Yes,N/A,5712550 1
instead you have to click on your payment amount & below in the box 1
instead. 1
institutional and ongoing.,,WELLS FARGO & COMPANY,CA,94603,,Consent provided,Web,2017-01-24,Closed with explanation,No,No,2305458 1
institutions handling federal student aid are required to maintain strict security protocols for sensitive financial data. The mishandling of my financial information is a direct violation of these regulations and has caused undue hardship. 1
instruct the credit bureaus and furnishers to provide full validation 3
instructed me to call the same fraud number again. During that call 1
instructed that we got the OK to reopen an account 1
instructing me only to take my card. The machine did not return my money 1
instructing me to wire money to the bank 's fraud department for safekeeping. Fearing for the safety of my funds 1
instructions and compensation from XXXX and acted under authority of Perl/CCM Please provide me any any and all contracts 1
instructions and compensation from XXXXCCM and acted under authority of XXXX/CCM Please provide me any any and all contracts 1
instructions and terms of service on XXXX XXXX 1
instructions as to how they derived their decision and several other requests that have gone ignored. 1
instructions that are not physically possible and ignored almost everything I said in the email I sent. At this point I do not know what to do and can not afford to have an incorrect delinquency but I am obviously not willing to pay an amount that accrued unlawful and incorrect interest 1
instructions to upload forms that no one does anything with 1
instructions were included to complete the inaccessible affidavit. 1
Instrument # XXXX 1
instrument # XXXX. Now 1
instrument is a non-cash item ( 12 CFR 210.2 ( k ) ). 1
instrument numbers XXXX 1
instruments 2
insufficient funds fees 1
insufficient notice fees 1
insufficient verifications. 1
insulation and baseboard resulted in pests 1
insulting and dismissive as to our questions and concerns. 1
insulting gestures 1
insulting my intellectual mind 1
insurance 52
insurance and any Third Party Debt Collector Association Agreement passing consumer name private information to other members 1
insurance and any Third Party Debt Collector Association Agreement passing I 1
insurance and any Third Party Debt Collector Association Agreement passing I XXXX XXXX private information to other members 1
insurance and any Third Party Debt Collector Association Agreement passing I XXXX XXXX private information to other members 1
insurance and any Third Party Debt Collector Association Agreement passing XXXX : XXXX private information to other members 1
insurance and any Third Party Debt Collector Association Agreement passing XXXX XXXX private information to other members 2
insurance and any Third Party Debt Collector Association Agreement passing XXXX XXXX private information to other members 11
insurance and any Third Party Debt Collector Association Agreement passing XXXX XXXX XXXX private information to other members 17
insurance and any Third Party Debt Collector Association Agreement passing XXXX XXXX XXXX private information to other members XXXX possibly resulting in identity theft. Upon investigation which XXXX & XXXX confirmed 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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