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Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 23.2K–23.2K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
instead of addressing the issue 1
instead of advising her that a stop payment should be made on the bank account that was on file.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
instead of an Auto Debit. Another one of their options. For someone reason they were not able to tell the difference 1
instead of applying those funds to my XXXX payment. 1
instead of around the 18 % I previously had. 1
instead of asking for any missing documents 1
instead of being charged my usual monthly payment 1
instead of calling me. 1
instead of closing 1
instead of facilitating a smooth process 1
instead of helping homeowners stay in the homes we worked hard for and deserve.,,Specialized Loan Servicing Holdings LLC,CA,91103,,Consent provided,Web,2015-07-19,Closed with explanation,Yes,Yes,1473432 1
instead of her transerring me to his voicemail she transfers me to an outside phone of a truck driver that has no affiliation with wells fargo at all.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,NC,27896,,Consent provided,Web,2019-01-09,Closed with monetary relief,Yes,N/A,3120614 1
instead of just a single payment account being delinquent. 1
instead of just pocketing the money. XXXX XXXX attorney 1
instead of lowering my payments. The loan was almost in default the last time I needed help. And then all I was asking was to lower my payments 20 % 1
instead of making sure they have everything needed to base their decisions on. I have yet to be asked for any current bank statement to verify income or anything. 1
instead of my primary insurance. However 1
instead of of XX/XX/XXXX 1
instead of paying what should be paid out of impound accounts. They need to be held accountable. I work in the real estate industry 1
instead of processing my regular payment of {$68.00} 1
instead of properly validating the alleged debt. Their repeated refusal to comply with the FCRA and FDCPA suggests they are attempting to gather additional information rather than fulfilling their legal obligation to validate the debt or cease reporting it to credit bureaus. 2
instead of putting {$1300.00} into his cash machine 1
instead of reaching out to us 1
instead of relying on our escrowand 1
instead of sending me a check for my balance. 1
instead of sending me a statement with payment coupon so I can pay monthly 1
instead of sent to the new servicer. I was told by a gentleman at XXXX at that time that we had 60 days to make the payment 1
instead of simply issuing the letter of satisfaction 1
instead of starting me at the low payment with the expectation that I will have the money to pay down my loan. 1
instead of starting the forbearance as confirmed by two different levels of employees. 1
instead of the actual errors that I disputed. She still wasnt able to provide an explanation and just offered to start another dispute for me 1
instead of the BoA personnel continuing the investigation of the remaining {$1000.00} 1
Instead of the Doctor office to send me a message about the {$50.00} balance 1
instead of the language I speak ( English ). Consequently 1
instead of the missed payment ; which was CARRINGTONs ERROR & THE REP ; they are not honoring that either. So as if I never acknowledged to CARRINGTON my financial hardship 1
instead of the total amount of XXXX XXXX XXXX XXXX PayPal fees XXXX XXXX XXXX XXXX + shipping cost ( XXXX XXXX XXXX XXXX 1
instead of the typical regulatory fine that amounts to the cost of doing business. I demand that Equifax deletes these accounts from my consumer credit report and never furnishes this information again. I repeat. Equifax 3
instead of the typical regulatory fine that amounts to the cost of doing business. I demand that Equifax deletes these accounts from my consumer credit report and never furnishes this information again.,,EQUIFAX 2
instead of the typical regulatory fine that amounts to the cost of doing business.,,EQUIFAX 1
instead of the wrong XXXX!!!!! 1
instead of the XXXX personnel continuing the investigation of the remaining {$1000.00} 1
instead of using the payment coupon Citizens One sends to pay my escrow shortage payment by check 1
instead of what it shall be used for 1
instead of XX/XX/XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33186,Older American 1
instead of XXXX alleged debt. A duplicate-entry error by either Commonwealth or XXXX. 1
instead of {$0.00} 1
instead of {$130.00} ( the difference between the tickets ).,,JPMORGAN CHASE & CO.,NY,11235,,Consent provided,Web,2022-08-16,Closed with non-monetary relief,Yes,N/A,5882277 1
instead of {$3000.00}. I am requesting from the CFPB legal counsel to subpoena all my telephone calls and email chains with Cardinal 's staff to verify the misrepresentation made by Cardinal and its employees. This kind of abuse and deceivableness to consumers should not continue without punishment and strict actions,Company believes it acted appropriately as authorized by contract or law,CARDINAL FINANCIAL COMPANY 1
instead of {$3000.00}. I was told by XXXX XXXX to check my account within the next few days to see the status of the claim. 1
instead of {$4300.00} out of {$32000.00} ( 13 % of the entire balance ). This has again caused my credit score to drop by 125 points 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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