Total complaints
1
Filed since <p>
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows instead they punish their own loyal customers.'s complaint history from CFPB public records. 1 consumers have filed complaints since <p> . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since <p>
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How instead they punish their own loyal customers.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but as time passes I realize how absurd it is that one of the biggest banks in America is unwilling to help me. I am also still shocked at the rudeness and unkindness of XXXX XXXX XXXX and how it poorly reflects back on Chase. I thought when I first spoke to Chase at the very beginning | 1 |
| Issue | Complaints |
|---|---|
| pulled the rug out from under me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
instead they punish their own loyal customers. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to <p> , and the most recent logged activity is <p> The re, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, instead they punish their own loyal customers. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but as time passes I realize how absurd it is that one of the biggest banks in America is unwilling to help me. I am also still shocked at the rudeness and unkindness of XXXX XXXX XXXX and how it poorly reflects back on Chase. I thought when I first spoke to Chase at the very beginning", and the single most common underlying issue is "pulled the rug out from under me".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating instead they punish their own loyal customers.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
instead they punish their own loyal customers. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
instead they punish their own loyal customers. has a 0% timely response rate to CFPB complaints.
The most common issue reported against instead they punish their own loyal customers. is "pulled the rug out from under me" in the "but as time passes I realize how absurd it is that one of the biggest banks in America is unwilling to help me. I am also still shocked at the rudeness and unkindness of XXXX XXXX XXXX and how it poorly reflects back on Chase. I thought when I first spoke to Chase at the very beginning" product category.
Read our methodology — how this data is sourced, computed, and verified.