Total complaints
52
Filed since ( 16
2026 data Public-data reference. official source
insurance
52 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
52 consumer complaints filed with the CFPB
This profile shows insurance's complaint history from CFPB public records. 52 consumers have filed complaints since ( 16. The company has a 0% timely response rate and has provided relief in 0% of cases.
52
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
23
States Active
( 16
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
insurance complaint mix by product
- Experian 10 29.4% – 0% relief
- 15 U.S.C 9 26.5% – 0% relief
- XXXX 6 17.6% – 0% relief
- deceptive 3 8.8% – 0% relief
- Congres explicitly 2 5.9% – 0% relief
- XXXX and 2 5.9% – 0% relief
- lenders are 2 5.9% – 0% relief
How insurance's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Experian | 10 |
| 15 U.S.C 1692 ( C ) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction | 9 |
| XXXX | 6 |
| deceptive | 3 |
| Congres explicitly states | 2 |
| XXXX and XXXX credit report | 2 |
| lenders are required to follow the procedures laid out in the Fair Credit Reporting Act. The Fair Credit Reporting Act requires that each of the XXXX credit report bureaus ( Equifax | 2 |
| with full documentation from the furnisher | 2 |
| you must assure maximum possible accuracy of any data you report. I am requesting that you obtain original billing statements | 2 |
| I just couldnt figure out how they arrived at their figures. It seemed like I was always behind with them | 1 |
| consumers cant even request online | 1 |
| and continued reporting without proof misrepresents my financial responsibility. The balance and status are disputed in full | 1 |
| when rates were down | 1 |
| we would lose about $ XXXX ( misc of XXXX | 1 |
| although I am technically considered a full time employee | 1 |
| and have made several deposits smoothly throughout the year without issues. When I tried to transfer money out XX/XX/XXXX to my linked BOA account | 1 |
| my reputation | 1 |
| YOU CAN USE THIS LAW TO DEMAND PROOF OF THE INVESTIGATION THAT TOOK PLACE TO VERIFY THE ITEMS IF THEY CREDIT REPORTING AGENCIES CAN NOT PROVIDE IT | 1 |
| which was denied almost solely based upon Mr. Cooper 's false representations and their refusal to honor their pay-off amount on the third loan of mine with them. This was after XXXX XXXX had full disclosure of my problems as a victim of Mr. Cooper and fully five weeks after having my second loan request with them. Furthermore | 1 |
| Proceeds | 1 |
| lenders are required to follow the procedures laid out in the Fair Credit Reporting Act. The Fair Credit Reporting Act requires that each of the three credit report bureaus ( Equifax | 1 |
| for monetary fees | 1 |
| insurance | 1 |
Top States
| State | Complaints |
|---|---|
| and more. | 14 |
| or employment purposes must notify the consumer when an adverse action is taken on the basis of such reports. | 7 |
| or services which are the subject of the transaction are primarily for personal | 5 |
| or employment ) to a free credit report from each of the reporting agencies. | 3 |
| housing | 2 |
| or any third-party charge settlement. | 2 |
| or employment purposes must notify the consumer when an adverse action is taken on the basis of such reports. Therefore I want the following accounts to be updated to the correct amount | 2 |
| and employment. I am being harmed financially every day this false late payment remains. If these payments were made on time or within the creditors grace period | 2 |
| etc. Now | 1 |
| employer organizations. The information shared ( not according to fair credit reporting act ) is potentially damaging | 1 |
| and financial opportunities. Accurate reporting is critical | 1 |
| solar panel lease agreement and several other items ) and changing the mortgage clause of our home insurance. | 1 |
| etc ). We are trying to recover some of the loss but we would still lose $ XXXX in non refundable fees. | 1 |
| and eat. | 1 |
| address are using this phone number with no issue. From XX/XX/XXXX to XX/XX/XXXX | 1 |
| and other information in a manner which is fair and equitable to the consumer ''. T - Supporting Information : The late payment was caused by Kohl 's online billing system which turned off AutoPay enrollment for my account without notifying me | 1 |
| housing also has caused emotional stress | 1 |
| or employment purposes must notify the consumer when an adverse action is taken on the basis of such reports. The Fair and Accurate Credit Transactions Act added many provisions to this Act primarily relating to record accuracy and identity theft. The Dodd-Frank Act transferred to the Consumer Financial Protection Bureau most of the rulemaking responsibilities added to this Act by the Fair and Accurate Credit Transactions Act and the Credit CARD Act | 1 |
| etc. These statements show excessive charges | 1 |
| and other information in a manner which is fair and equitable to the consumer ''. T - Supporting Information : The late payment was caused by XXXX XXXX online billing system which turned off AutoPay enrollment for my account without notifying me | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| lenders | 14 |
| medical information companies | 9 |
| agree with The Congress to eliminate abusive debt collection practices by debt collectors | 3 |
| The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system | 2 |
| or XXXX ) must supply consumers with a free credit report once a year. The XXXX also entitles consumers who are on welfare | 2 |
| Proof of ownership ( chain of title ) | 2 |
| and payment posting dates from the furnisher to confirm these alleged lates. If this proof can not be provided | 2 |
| which requires them to act as follows : - '' There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness | 2 |
| I had always paid all my bills - the important ones | 1 |
| INC : FORMERLY-PORTFOLIO RECOVERY ASSOCIATES INC Pursuant to the Fair Debt Collection Practices Act or 15 USC 1692g | 1 |
| which is costly for consumers and injustice | 1 |
| duplication of prior reported information | 1 |
| INC : XXXX Pursuant to the Fair Debt Collection Practices Act or XXXX XXXX XXXX | 1 |
| so we started looking at companies to refi with. We were not looking to get cash out just a simple refi to lower rates and an escrow impound account. We got several quotes from various companies most of the rates were about 3 to 2.875 % with {$4.00} to $ XXXX closing costs. When we talked to Amerisave | 1 |
| inspection fee | 1 |
| my monthly average take home pay has been {$1500.00} | 1 |
| and then the account was later locked. I contacted customer service immediately to address the issue and they kept saying my phone number is not mine. This is the first time ever I encounter phone number related issue because this IS my number | 1 |
| credit standing | 1 |
| YOU CAN LEVERAGE THIS LAW TO HAVE IT DELETED Law 15 U.S.C. 1681-1681x The Act ( Title VI of the Consumer Credit Protection Act ) protects information collected by consumer reporting agencies such as credit bureaus | 1 |
| which I don't believe was ever made. I recently recalled that Mr. Cooper and XXXX XXXX were business partners on at least one of my loans. There was an inherent conflict of interest | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About insurance
insurance has accumulated 52 consumer complaints in the CFPB public database, with filings active across 23 U.S. states. Of those submissions, 50 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( 16, and the most recent logged activity is XXXXXXXX X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, insurance reports a 0% timely-response rate and has closed 3.8% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Experian", and the single most common underlying issue is "lenders".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating insurance: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does insurance have?
insurance has received 52 consumer complaints filed with the Consumer Financial Protection Bureau.
Does insurance respond to complaints on time?
insurance has a 0% timely response rate to CFPB complaints.
What is the most common complaint about insurance?
The most common issue reported against insurance is "lenders" in the "Experian" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
