2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 1.8K–1.9K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I contact FedLoans again to discover what I could do regarding the issue. They then told me to submit a Direct Credit Dispute Form. I did so. Once reviewed 1
I contact my bank 1
I contact them again 1
I contacted American Express again to resolve the matter and assure they understood my desire. The person I spoke with informed me that I needed to file a new request 1
I contacted American Express customer service to see if a decision had been made ( at no point in this entire process did anyone from AmEx reach out to me to inform me of case updates ). I spoke with a representative who informed me that all cases had been closed and that AmEx had decided not to reimburse my {$320.00} first-year charge. The position taken by the reviewers ( with whom I was not allowed to speak ) was that my original application had the first-year membership fee 1
I contacted Amex online chat one more time to check my spending balance. At the beginning 1
I contacted Bank of America to close the account and to see about having the late fees etc ... removed. At that time 1
i contacted BofA 1
I contacted Capital One 1
I contacted Capital One again. During this call 1
I contacted CashApp to report multiple fraudulent transactions on my account 1
I contacted Chase Bank again and requested that they remove the funds from my account. 1
I contacted Chase who connected me to a special department 1
I contacted Chime again to file another dispute. To my dismay 1
I contacted CITI banks again 1
I contacted Citi but then was only credited {$500.00}. I opened yet another complaint with Citi 's ERU 1
I contacted Citi customer service again by phone 1
I contacted Citizens One again to provide confirmation numbers for both payments. The next gentleman I spoke with stated payoff amounts on the website do not include late fees and I owed approximately {$380.00} to pay off my loan. He stated that I owed nothing on principle 1
I contacted Comenity Bank to inform them that my reports were unfrozen. Despite this 1
I contacted Credit Acceptance to have our payments resumed. The representative I spoke with transferred to an automated phone system to enter our bank account information 1
I contacted Credit Karma 's customer service. It quickly became apparent that they outsource all of their calls to a third party company that has no clue how to operate Credit Karma 's system 1
I contacted customer service regarding my account. How am I supposed to pay my rent 1
I contacted Gemini Support to request that a freeze be placed on my account after receiving suspicious text messages that appeared to be phishing attempts. I was concerned about unauthorized access 1
I contacted her today 1
I contacted Hunter Warfield and was told they will procure a copy of the bill from XXXX and mail me the information. About 4 weeks later I received a Notice of Additional Time Needed to Provide Verification of Debt ''. In this new letter they have finally suspended collection activity and credit reporting. This letter is dated XX/XX/XXXX. 1
I contacted Hunter Warfield multiple times. Unfortunately 1
I contacted KeyBank and spoke with a Supervisor. After much discussion 1
I contacted Loancare on XX/XX/XXXX to schedule another signing. The second signing took place on XX/XX/XXXX and was successful. Throughout this process 1
I contacted my new Relationship Manager '' at the number and extension provided on another letter from SLS dated XXXX/XXXX/2016. After being routed through several different sections for a number of excruciating minutes 1
I contacted my bank 2
I contacted my bank to inquire if there were any notations to the transaction that was rejected and they could find none. The bank customer service representative noted that it seemed odd that the recent payment would have been rejected since the previous three ( 3 ) months payments were made in the same amount and in the same manner via electronic bill payment. I asked my bank to send proof of payment and I received one for each three ( 3 ) payments that were accepted by Flagstar for XXXX 1
I contacted my banks and let them know that somebody had access to my accounts. Both XXXX and XXXX investigated the matter and determined that these were fraudulent transfers. I have attached that documentation. XXXX never responded to my initial complaint 1
I contacted my father for advice ... 1
I contacted my service provider Navient 1
I contacted my student loan servicer- Aidvantage. According to Aidvantage 1
I contacted my student loan servicer- XXXX. According to XXXX 1
I contacted Navy Federal by phone to cancel the loan and was told that in order to cancel the loan 1
I contacted NMAC again via phone and requested to file a complaint. In response I was told that they did not take complaints over the phone and that I would need to send any complaint via mail. Since no one at NMAC would assist me in resolving this issue 1
I contacted our mortgage company to request that they take PMI off. I learned that my mortgage company has requirements beyond what I read in the Home Owners Protection Act ( HOPA ) and because our loan is less than 5 years old with the company and their investors '' require that I have 75 % LTV. I think I may actually qualify for 75 % 1
I contacted PayPal and explained that my evidence of shipment was in the US customs form and that should be more closely considered. At this time 1
I contacted PayPal Credit/Synchrony to notify them of this error 1
I contacted PennyMac and attempted to ascertain the unwarranted increase in monthly payment ( s ) /interest 1
I contacted Planet Home Lending to check on the status of the reversal of the double payment 1
I contacted Second Alliance via certified mail to formally dispute the debt 1
I contacted SunTrust as to the results of the research and I was informed that the only thing they found was that they thought '' that I entered the wrong amount when doing the mobile deposit. On XX/XX/XXXX 1
I contacted that department 1
I contacted the actual home owner and told him everything that happened and he apologized to me and was ashamed at the prop. managers and changed companies most likely. Now we live in Arkansas and the debt collectors try to call still. We have suffered greatly with XXXX. like the whole month of XXXX XXXX 1
I contacted the bank and mentioned that I live overseas and I dont receive any statements or letters they send by regular mail and I demanded to establish other practical way of contact. They started to send my mortgage statements by email for several months end of XXXX and beginning of XXXX and then they stopped. The payments issues continue to happen from that time till now and it happened at least twice or three time and the last payment issue happened for XXXX and XX/XX/XXXX payments. I have been trying and for the past few years to establish a good way of communication and contact with First Citizens bank but with no luck. I suggested different options 1
I contacted the BB & T collections attorney and provided written response that there was an error and the loan was fraud 1
I contacted the branch manager ( XXXX XXXX ) at the same location that I opened my account. XXXX informed me that he looked into the situation and that his representatives at the customer service department couldn't explain why bank account was closed and that there was no logical reason either. His source couldn't explain why the account was closed even if it had a {$0.00} balance for 10 days and stated that other accounts with negative balances over for a longer period weren't even closed. During the past 90 days 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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