Total complaints
2
Filed since Afte
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows I contacted my bank's complaint history from CFPB public records. 2 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I contacted my bank's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was told to call XXXX XXXX XXXX the company never gives out the employee 's last name | 1 |
| spoke with XXXX | 1 |
| State | Complaints |
|---|---|
| they received no communication from AMEX ). I closed the online savings account with AMEX on XX/XX/2024 | 1 |
| spoke to lower level representative to higher management in the closed dispute department | 1 |
| Issue | Complaints |
|---|---|
| received the same response | 1 |
| and again she told me that they have not received any communications from my bank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I contacted my bank has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is I contacte, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I contacted my bank reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told to call XXXX XXXX XXXX the company never gives out the employee 's last name", and the single most common underlying issue is "received the same response".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I contacted my bank: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I contacted my bank has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
I contacted my bank has a 0% timely response rate to CFPB complaints.
The most common issue reported against I contacted my bank is "received the same response" in the "I was told to call XXXX XXXX XXXX the company never gives out the employee 's last name" product category.
Read our methodology — how this data is sourced, computed, and verified.