2026 data Public-data reference. official source

Companies: B

Companies starting with B that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

10.7K companies starting with "B"

Showing 7.3K–7.3K of 10.7K

Company Complaints
but can not get anyone at PHH Mortgage to help and correct their errors that have had SGINIGICANT financial implications on my familys wellbeing. 1
but can not get in touch with APPLE BANK to do so. I'm beginning to suspect some kind of fraud. 1
but can not give me any updates whatsoever. A ; ways 7-120 days 1
but can not speak to me about payments being made? The third and fourth transaction was called in at XXXX XXXX ( central standard time ) 1
but can only assume that others going through what we are 1
but can provide this to CFPB or Discover upon request.,,DISCOVER BANK,MD,210XX,,Consent provided,Web,2020-09-03,Closed with non-monetary relief,Yes,N/A,3829281 1
but can send if needed ) Fortunately I discovered this early on in my loan and adjusted my payments to 20 days before my actual due date. However they still applied payments way after I paid 1
but can you prove it?. I sent the screenshots 1
but can't explain why the loan is still considered in forbearance. I have documented dozens of calls with SunTrust trying to get out of forbearance and have documented dozens of emails and calls trying to get them to correct their accounting errors. I am worried that not only will I not quality for a new mortgage loan because of their issues 1
but can't get student loans because of this default status that never should have happened. Now not only are they hurting my credit 1
but Capital One 360 pended the check until Thursday 1
but Capital One continued to claim they were simply following the airlines policy. They would not address the contradiction. 1
but Capital One did not retrieve their own collateral or take any action to protect the lien. 1
but Capital One has NEVER reached out and said that I owe them {$5800.00} 1
but Carrington has my next payment XX/XX/XXXX. The representative I spoke with about the XXXX payments stated payments would have started XX/XX/XXXX if I would not have made payments 1
but Cash App will never ask you to fill out a survey that promises money or other rewards in exchange for your personal information ''. I felt the surveys I had completed before aligned with the market research 1
but cashapp would not allow me to send in that info. Refused to even look at it. They told me the dispute team would reach out to me if they needed any more info. I was not contacted at all by them 1
but certainly not fair or ethical. 1
but charge for phone call even if not listed as a fee listed in the fee schedule. It becomes an impossible cycle that one can never get out of unless you give up 1
but Chase Bank declined these at the time and stated they would request them during their investigation. However 1
but Chase Debited my account immediately on XX/XX/2022. I called customer service and they told me unlike other banks such as XXXX XXXXXXXX XXXX or XXXX XXXX Chase XXXX XXXX will debit your account immediately and then they send a check to the recipient. They said I should go to the opening branch and the Lady who opened my accounts at their XXXX XXXX 1
but Chase does not accept it. 1
but Chase had applied the payment to a different account. Nevertheless 1
but Chase has been made aware of it and it is relevant to the transparency and risk-assessment issues described above. 1
but Chase is keeping what I view as my money 1
but Chase kept stringing me along 1
but Chase refused to provide that file. Therefore 1
but Chase will not do the same for me 1
but Chase wo n't budge on working with us on this. 1
but Chase wouldnt send the money back ) 1
but Citi does n't have to uphold theirs. 1
but Citibank didn't reverse it until I withdrew it and notified them in writing. 1
BUT CITIBANK HAS MADE IT IMPOSSIBLE. PLEASE HELP!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
but Citibank held on to the {$15000.00} while they were investigating. 1
but claimed he didn't know she had taken apps that came into XXXX Loan Origination Software and moved them to a different lender. Specifically 1
but clearly does state on line # XXXX of the disclosure that I am to pay a minimum of 2 % or {$20.00} of the total amount owed at that time whichever is the greater amount. It also states as a side note that the consumer is to pay whatever shows on the periodic statement '' as the minimum payment. So 1
but clearly not able to help resolve this issue. We were told that after 30 days 1
but closed my account because of the transfer 1
but closed. I was given no reason for the closure 1
but common sense shows that the credits and debits do not add up to what they claim I owe.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Shellpoint Partners 1
but confirmed there is no internal mechanism to act on that acknowledgment. 1
but connected me with their second level support. I spoke with XXXX XXXX in Virginia. She also refused to explain why my funds were frozen 1
but consider my fraud report deniable .... 1
but constitute a systematic pattern of willful noncompliance with Title XXXX regulations and consumer protection standards. By imposing unauthorized barriers 1
but Consumer believed Capital One BUT later facts proved someone was and did Hack into Capital One Credit Card Division. I have 1
but contents were not identical ( e.g. the first had lock agreement dated the XXXX 1
but continue the same practices. Before the new servicer took over 1
but continue to mail information to strangers although I have asked them several times to stop mailing to that address. Based on their automated system 1
but continue to wait. 1
but continued legal action after receiving my request without providing validation. 1

About this letter-indexed view

This page lists every company beginning with the letter B that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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