but can't explain why the loan is still considered in forbearance. I have documented dozens of calls with SunTrust trying to get out of forbearance and have documented dozens of emails and calls trying to get them to correct their accounting errors. I am worried that not only will I not quality for a new mortgage loan because of their issues

What the CFPB Record Shows About but can't explain why the loan is still considered in forbearance. I have documented dozens of calls with SunTrust trying to get out of forbearance and have documented dozens of emails and calls trying to get them to correct their accounting errors. I am worried that not only will I not quality for a new mortgage loan because of their issues

but can't explain why the loan is still considered in forbearance. I have documented dozens of calls with SunTrust trying to get out of forbearance and have documented dozens of emails and calls trying to get them to correct their accounting errors. I am worried that not only will I not quality for a new mortgage loan because of their issues has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Due , and the most recent logged activity is Due to the, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but can't explain why the loan is still considered in forbearance. I have documented dozens of calls with SunTrust trying to get out of forbearance and have documented dozens of emails and calls trying to get them to correct their accounting errors. I am worried that not only will I not quality for a new mortgage loan because of their issues reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I've inquired about refinancing this loan to get away from SunTrust. Since my loan is federally backed and my understanding of the stimulus laws in XXXX", and the single most common underlying issue is "and even after 3 monthly payments at the amount that they told me to pay and dozens of emails and phone calls that I've made to verify that I am doing and paying the correct things".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but can't explain why the loan is still considered in forbearance. I have documented dozens of calls with SunTrust trying to get out of forbearance and have documented dozens of emails and calls trying to get them to correct their accounting errors. I am worried that not only will I not quality for a new mortgage loan because of their issues: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.