Total complaints
1
Filed since As I
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but clearly not able to help resolve this issue. We were told that after 30 days's complaint history from CFPB public records. 1 consumers have filed complaints since As I. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since As I
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but clearly not able to help resolve this issue. We were told that after 30 days's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| we STILL have not been able to get our money either returned to XXXX XXXX XXXX or put into the joint Citizen 's account. We have spent over 15 hours on the phone with Citizen 's reps or waiting. We have heard half explanations | 1 |
| State | Complaints |
|---|---|
| the money should be returned to the originating bank. This has also failed to happen. | 1 |
| Issue | Complaints |
|---|---|
| partial explanations. We have put XXXX reps on the phone with Citizens reps | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but clearly not able to help resolve this issue. We were told that after 30 days has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As I, and the most recent logged activity is As I write, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but clearly not able to help resolve this issue. We were told that after 30 days reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we STILL have not been able to get our money either returned to XXXX XXXX XXXX or put into the joint Citizen 's account. We have spent over 15 hours on the phone with Citizen 's reps or waiting. We have heard half explanations", and the single most common underlying issue is "partial explanations. We have put XXXX reps on the phone with Citizens reps".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but clearly not able to help resolve this issue. We were told that after 30 days: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but clearly not able to help resolve this issue. We were told that after 30 days has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but clearly not able to help resolve this issue. We were told that after 30 days has a 0% timely response rate to CFPB complaints.
The most common issue reported against but clearly not able to help resolve this issue. We were told that after 30 days is "partial explanations. We have put XXXX reps on the phone with Citizens reps" in the "we STILL have not been able to get our money either returned to XXXX XXXX XXXX or put into the joint Citizen 's account. We have spent over 15 hours on the phone with Citizen 's reps or waiting. We have heard half explanations" product category.
Read our methodology — how this data is sourced, computed, and verified.