Total complaints
1
Filed since Acco
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application )'s complaint history from CFPB public records. 1 consumers have filed complaints since Acco. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Acco
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application )'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| If you submit an application to enroll in an IDR plan other than SAVE | 1 |
| State | Complaints |
|---|---|
| but I haven't heard any information about whether or not I've been placed on processing forbearance.,Company believes it acted appropriately as authorized by contract or law,MOHELA,IL,61265,,Consent provided,Web,2025-01-18,Closed with explanation,Yes,N/A,11636214 | 1 |
| Issue | Complaints |
|---|---|
| you will be moved into a processing forbearance for up to 60 days. During this period | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application ) has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Acco, and the most recent logged activity is According , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "If you submit an application to enroll in an IDR plan other than SAVE", and the single most common underlying issue is "you will be moved into a processing forbearance for up to 60 days. During this period".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application ) has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application ) has a 0% timely response rate to CFPB complaints.
The most common issue reported against your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application ) is "you will be moved into a processing forbearance for up to 60 days. During this period" in the "If you submit an application to enroll in an IDR plan other than SAVE" product category.
Read our methodology — how this data is sourced, computed, and verified.