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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
you need to remove these late remarks XXXX - XXXX Account Number:XXXX Please send me the docs that prove that I was ever late. If you can't prove that you have proof 1
you need to remove these late remarks XXXX XXXX XXXX Account XXXX Please send me the docs that prove that I was ever late. If you can't prove that you have proof 1
you need to remove these late remarks XXXXXXXX XXXX XXXX Account XXXX Please send me the docs that prove that I was ever late. If you can't prove that you have proof 1
you need to show proof of wages But I dont have proof 1
you need XXXX forms of identification. Hey Bank of America 1
you needed to send me a letter with your name on it 1
you never will. The visible information about returns/refunds etc say all sales final. '' It's a total ruse 1
you only get an email when your payment is received and later you have to check. So I asked why they didnt notify me through the app like a get a notification when I have a charge of pay my balance. They said it doesnt work like that either. They said they sent me mail saying I didnt pay my balance 1
you or BSI was not aware of that. 1
you or XXXX may commence an arbitration proceeding. During the arbitration 1
you over charged me and once my auto payment went back to the original amount of XXXX you never informed gap insurance that I was back in good graces so when I had the XXXX accident 1
you over charged me and once my auto payment went back to the original amount of XXXX you never informed gap insurance that I was back in good graces so when I had the XXXX accident 1
you owe us this money and you knew you still owed {$55.00} I stated that {$270.00} is well beyond the {$55.00} they stated we still owed. He laughed and said 1
you present a distorted view of my fundamental rights as a customer 2
you probably have a XXXX tattoo. Id like to think Citi goes the way of the XXXX party. They sure deserve to.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
you promptly report it. So I did and they told me that they just wanted me to do at this time and not to worry about that. 1
you provide me with a written confirmation of the results of your investigation within 30 days from the date of this letter. If the investigation concludes that the charge-off is inaccurate or unverifiable 3
you provided irrelevant data pertaining to XX/XX/XXXX 1
you provided the following : You submitted documents such as the original credit card agreement with XXXX Bank 1
you provided the following : You submitted documents such as the original credit card agreement with XXXXny Bank 1
you pulled my credit on XX/XX/2020 1
you received the updated letter and you're reviewing it? She said 1
you refuse to even touch the phone or call back and XXXX XXXX is the epitome of what is wrong with Wells Fargo. On a side a note 1
you replaced a hard drive for me which was n't the issue my Mac Book Pro was having. I ended up taking it to the Apple store and they fixed the actual issue. '' He said Let me interrupt you right there when we did business back in XX/XX/XXXX 1
you reported these account closures right away ( AGAINST REGULATORY REQUIREMENTS ) as has been reflected on our credit and we have credit monitoring proof to show this! 1
you requested dependent coverage under Servicemember Civil Relief Act ( SCRA ) for lease termination 1
you required to contact the consumer reporting agencies to update my consumer credit profile accordingly specially for the late payments you have reported or any other transactions history or experiences I have with your institution 3
you responded with generic template language and ignored federal obligations. I also want to make it clear : I am fully aware of TransUnions history of lawsuits 1
you save on interest 1
you shared my personal Information without my consent. this is identity theft ; you are criminally and CIVILLY LIABLE - This account are inaccurate and fraudulent. I? m seeking Litigation. Please delete at once. 9
you shared my personal Information without my consent. this is identity theft ; you are criminally and CIVILLY LIABLE XXXX - XXXX - FDCPA 807 False misleading information FDCPA 8012 furnishing deceptive forms. This agent is in violation of 15 USC 1692g Because they were to notify me of this in writing 5 days prior I was not. As the original creditor only I can validate this debt. I DO NOT VALIDATE THIS DEBT XXXX XXXX - XXXX - FDCPA 807 False misleading information FDCPA 8012 furnishing deceptive forms. This agent is in violation of 15 USC 1692g Because they were to notify me of this in writing 5 days prior I was not. As the original creditor only I can validate this debt. I DO NOT VALIDATE THIS DEBT XXXX XXXX XXXX. - XXXX - FDCPA 807 False misleading information FDCPA 8012 furnishing deceptive forms. This agent is in violation of 15 USC 1692g Because they were to notify me of this in writing 5 days prior I was not. As the original creditor only I can validate this debt. I DO NOT VALIDATE THIS DEBT XXXX - XXXX - 15 U.S Code 1681 a ( 4 ) Consumer Right to privacy. Consumer Right to privacy this Bankruptcy shouldn't be on my credit report 3
you shared my personal Information without my consent. this is identity theft ; you are criminally and CIVILLY LIABLE XXXX XXXX - XXXX - FDCPA 807 False misleading information FDCPA 8012 furnishing deceptive forms. This agent is in violation of 15 USC 1692g Because they were to notify me of this in writing 5 days prior I was not. As the original creditor only I can validate this debt. I DO NOT VALIDATE THIS DEBT XXXX - XXXX - FDCPA 807 False misleading information FDCPA 8012 furnishing deceptive forms. This agent is in violation of 15 USC 1692g Because they were to notify me of this in writing 5 days prior I was not. As the original creditor only I can validate this debt. I DO NOT VALIDATE THIS DEBT Public Record - XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXX - 15 U.S Code 1681 a ( 4 ) Consumer Right to privacy. Consumer Right to privacy this Bankruptcy shouldn't be on my credit report 3
you shared my personal Information without my consent. this is identity theft ; you are criminally and XXXX XXXX - This account are inaccurate and fraudulent. I? m seeking Litigation. Please delete at once. 1
you shared my personal Information without my consent. this is identity theft ; you are criminally and XXXX XXXX - This account are inaccurate and fraudulent. I? m seeking XXXX. Please delete at once. 1
you should also attach that to the boost 3
You should also note that this is not a request for Partial '' Validation but rather 1
you should ask us when the funds will be available. 1
you should be aware that a printedoit of a bill or itemized document does not constitute verification. They provide a copy of bill which i will attached to this statement. This listed item inaccurate and incomple 1
you should be aware that a printout of a bill or itemized document does not constitute verification. I am again formally requesting a copy of any documents 1
you should be aware that a printout of a bill or itemized document does not constitute verification. its a HIPPA violation I am again formally requesting a copy of any documents 1
you should be find down that information is correct or no? 3
you should be reimbursed or compensated for their egregious errors and negligence.,,KEYCORP,NJ,080XX,,Consent provided,Web,2023-11-03,Closed with monetary relief,Yes,N/A,7790331 1
you should contact the Merchant directly. '' Due to this decision 1
you should contact your prior servicer directly. '' Beneficial is the prior servicer and they refuse to address the problems.,,HSBC NORTH AMERICA HOLDINGS INC.,NY,12533,,Consent provided,Web,2016-03-25,Closed with explanation,Yes,Yes,1848726 1
you should contact your prior servicer directly. '' The previous servicer ( XXXX ) is refusing to address the issue. Today I spoke with XXXX XXXX at XXXX and she informed me that they had an agreement with you to resolve any issues or complaints or misappropriation of our funds. So I spoke with XXXX ( XXXX ) at Caliber who immediately realized that the problem needed to be addressed by a manager. After waiting for quite some time XXXX ( XXXX ) took my call. She was not especially helpful. She said there is an open complaint and it would take an additional 30 days to research ''. I let her know that this is unacceptable because we have been waiting for a response since XXXX XXXX that will resolve our issues. She balked at sending us copies of our monthly statements and financial payment history. I requested the records because Caliber has assessed fees and late charges that she says do not exist but I see them on the copies of the statements that I have. She also refused to do a follow up phone call or email to keep us updated on how the research is progressing. She said that Caliber is unable to speak by phone between the research department and customer service. Customer service is also not allowed to phone customers or email them. This does n't seem like customer service to me. XXXX is telling us that we have a single point of contact at Caliber when this XXXX XXXX has never spoken to us nor returned our calls.,,Caliber Home Loans 1
you should have conducted a thorough investigation before reporting it. 1
You should have had a lawyer. In an ironic twist 1
You should have paid your bill. '' He further claimed that the bank could act at will if an offset agreement was signed. To my knowledge 1
YOU SHOULD HAVE PAID YOUR BILLS AND IT 'S ALL YOUR FAULT FOR GETTING A LOAN '' WORDS CAN NOT DESCRIBE HOW DESPICABLE THESE PEOPLE ARE. THEY STOLE MONEY FROM A GRIEVING WIDOW WITHIN DAYS OF HER CREMATING HER HUSBAND WITH NO GUILT OF ANY KIND. 2
you should have received something in the mail 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.