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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
yet they have failed to provide the essential documentation to substantiate their claims. 2
yet they have fraudulently posted 3 alleged debt balances on my credit reports 1
yet they have seriously impacted my credit score.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,LoanCare 1
yet they have the audacity to claim that my payments were late. 1
yet they mailed both the Notice of Plan to Sell Property and the Explanation of Deficiency and Demand for Payment to some XXXX XXXX XXXX XXXX 1
yet they needed help to be able to retrieve the funds 1
yet they persist appearing on third-party sites. Notably 3
yet they persist with identical violations that cost them {$24.00} XXXX in XXXX. 1
yet they persist. Courts have consistently held that credit reporting agencies must follow reasonable procedures to assure maximum possible accuracy '' of consumer information 1
yet they refuse to admit it. I then closed all my accounts with XXXX 1
yet they refuse to confirm status 1
yet they refuse to insure the funds.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,94521,,Consent provided,Web,2022-12-16,Closed with explanation,Yes,N/A,6323990 1
yet they remain as of this filing.,,EQUIFAX 1
yet they remain as of this filing.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NV,89141,,Consent provided,Web,2025-03-08,Closed with explanation,Yes,N/A,12376937 1
yet they remain as of this filing.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
yet they remain on my report 3
yet they still proceeded to withdraw an additional fee anyways. I informed them that they were no longer allowed to auto withdrawal anything from my account. I was told that they would still attempt to pull the payment. This is where I ended the conversation. As any blatant attempt to keep withdrawing from a persons personal bank account AFTER that authorization is withdrawn is a violation of my consumer rights. 1
yet they still refused to assist. 1
yet they still try to pull from the XXXX account XXXX I tried to remove the XXXX account today 1
yet they take the side of the scam artist.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
yet they will not remove these items from my report. Experian stated that they do not return to sender '' by mail and did not provide documentation on how they were able to verify the debt because they could not. I requested information from the creditor and they removed the information from the credit bureau 1
yet they will not remove these items from my report. XXXX stated that they do not return to sender '' by mail and did not provide documentation on how they were able to verify the debt because they could not. I requested information from the creditor and they removed the information from the credit bureau 2
yet they've done nothing to correct my account balance and interest continues to accrue based on an principal balance that is incorrect.,,EdFinancial Services,HI,96816,,Consent provided,Web,2024-03-19,Closed with explanation,No,N/A,8579724 1
yet this account continues to report inaccurately. The alleged {$100.00} balance is insignificant but is causing substantial damage by being reported as derogatory. This account must be deleted immediately. 2
yet this address clearly fails that standard. Removal of this address is not optionalit is mandated by law. 1
yet this arrangement is not correctly reflected on my credit report. Given these circumstances 1
yet this bank is refusing to even give me a {$1500.00} increase! Nothing bad has happened with my credit since then. I may not have the highest score but I certainly don't have bad credit by any means. 1
yet this charge-off unfairly damages my profile without validation. Reporting unverifiable debt is unlawful and causes irreparable harm. If no documentation exists 3
yet this Escrow Account Waiver was not included 2
yet this false account continues to harm me. 1
yet this false address remains. This continued misreporting suggests either gross negligence or willful disregard of federal law. The address must be removed immediately because you are in violation of your duty to maintain accurate consumer records. Leaving unverifiable information in place is a violation of my rights and is unacceptable under the law. 1
yet this false entry remains 3
yet this false listing continues to damage my financial reputation. 3
yet this fraudulent account continues to appear on my credit reports. 2
yet this greedy mortgage company wants {$2200.00} payments starting now. That's 85 % of my take-home pay!! Can YOU live on $ XXXX? Gas 1
yet this process will take from 30-150 days and when the debt companies do fail to reply 3
yet this tradeline is neither fair nor accurate. Reporting unverifiable debt constitutes character defamation and reduces my access to financial opportunities. Without proper validation 3
yet this tradeline violates that principle by presenting inaccurate and misleading information. Each late payment reported without evidence of billing and notice also falls under the category of inaccurate reporting under 607 ( b ). If the bureau can not confirm the exact source of these entries 1
yet this tradeline violates that principle by presenting inaccurate and misleading information. Each late payment reported without evidence of billing and notice also falls under the category of inaccurate reporting under XXXX ( b ). If the bureau can not confirm the exact source of these entries 1
yet this tradeline violates that principle by presenting inaccurate and misleading information. Each late payment reported without evidence of billing and notice also falls under the category of inaccurate reporting under XXXX ( XX/XX/XXXX ). If the bureau can not confirm the exact source of these entries 1
yet those accounts remained on my report. This pattern shows Experians investigations were perfunctory and not in good faith essentially sham investigations that failed to properly review the identity theft evidence 1
yet told me he could call me whenever he wanted. 2
yet Toyota continues to report us 30 days late and their excuse is that the payment has not posted by the last day of the month. '' They ding '' our credit on the last day of the month even though thirty days have not passed. They have done this to us 5 times in the last 24 months now. 1
yet TransUnion continues to allow legacy derogatory information to distort my profile. 1
yet TransUnion continues to publish damaging and inconsistent information. This conflicting reporting proves that the data is unverifiable. The Equifax data breach already placed me at risk 3
yet TransUnion continues to report it in willful disregard of my rights under 15 U.S.C. 1681e ( b ) and 1681i ( a ). 1
yet TransUnion continues to report it. 1
yet TransUnion refused to investigate the disputed items. TransUnion 's response was incorrectly addressed to XXXX XXXX XXXX XXXX 1
yet TransUnion still refuses to remove the accounts entirely. Like how much more proof do you need? The company is literally stating out their own mouth and in words fraud 3
yet was assessed a late fee on the XXXX 4 ) In XX/XX/XXXX 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.