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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
XXXX changed the charge off '' & write off '' to a Returned Check '' which somehow seems illegal. As a result 3
XXXX charged me another {$260.00} for the next 6 months ; I saw the fake charge in time and called XXXX told them that was fraud 1
XXXX charged me for their products 2
XXXX charged my Chase Credit Card Account Number ending in XXXX 1
XXXX charged my other debit card from my actual bank 1
XXXX Charged off account ( XXXX ) XXXX XXXX XXXX Opened XX/XX/XXXX ( XXXX yrs 3
XXXX Charged-off 3
XXXX check # XXXX PAID {$370.00} ; XXXX 1
XXXX checked on his computer 1
XXXX Cir. XXXX ) 2
XXXX Citi already had my new address in their systems by this time. There was yet another irregularity during this time frame that I only learned about in XX/XX/XXXX 1
XXXX Claim Detail _ XXXX XXXXXXXX XXXXXXXX XXXXf 1
XXXX claimed I had never withdrawn authorization. When I refused to accept that explanation 1
XXXX claimed that I still owe for one of the devices. 1
XXXX claimed that the original agreement didn't contain an arbitration clause 1
XXXX claimed there were over XXXX employees and she did not know who the supervisor was. Despite this 1
XXXX claims HESAA was contacted and indicated the delinquencies should remain on my credit report. 1
XXXX claims it will take weeks even IF they remove it for it to fall off my account 1
XXXX claims they did - I decided to move on and start a new request in XXXX of this year. I sent the required documents and forms to Roundpoint on XX/XX/XXXX and received a response on XX/XX/XXXX stating that I did not qualify due to having a 30 day late payment on my account- which I know for a fact has never happened because I have been trying so hard to remove PMI and knew that a late payment would disqualify me for a period of time. 1
XXXX Close Date : XXXX XXXX 1
XXXX closed my case stating that I had not responded to them 1
XXXX CO ID : XXXX WEB XXXX XX/XX/XXXX MOBILOANS LLC DES : DEBIT XXXX INDN : XXXX 1
XXXX Collection account. 2
XXXX Collections 1
XXXX Collector mailed to Respondent a computer-generated correspondence dishonoring the offer of performance. Debt collector failed to provide verification of debt 1
XXXX Colorado and explained the situation and was referred to a personal who then called US bank XXXX department in her presence. The banker at the branch verified my wife 's identity and she then spoke with a representative in the XXXX Department. She requested more information but was unable to have the person she was speaking to provide any further information. It was revealed at that time that the date of birth which US bank had on file was incorrect and this was what prevented them being able to initially verify identity. She was advised that a XXXX investigation would need to be conducted and a response would be provided by mail in 10 business days. No further information could be provided. She then in the presence of the personal banker at the branch 1
XXXX committed numerous crimes against me including but not limited to 18 USC 1341 1
XXXX communicated to me that the vehicle was a gift to me and he would make full and complete payments on a loan they were getting. I was under the impression that XXXX and XXXX were the makers on a loan 1
XXXX Company : XXXX XXXX BANK XXXX XXXX Address : XXXX XXXX BANK XXXX XXXX 1
XXXX completely violate the fcra 1
XXXX Compliance Violations Request : I request immediate removal of all late payments. 1
XXXX Compliance Violations Request : I request removal and blocking of this account. 6
XXXX Concerns : The use of this personal and financial information without explicit consent from consumers is where the issue arises 1
XXXX concluded the investigation XX/XX/XXXX and we still dont have our money back 1
XXXX concurred that the account balance was erroneous by his calculations and information accessible to him. He assured me that he would forward an additional request for account correction ( confirmation # XXXX ) 1
XXXX confirmed that all was in order and that the Quick/Quit Deed could be processed the day after my closing. 1
XXXX confirmed that this was an account takeover attempt. The compromised account could potentially have been used to process bank transfers if the fraudulent Prosper loan had been approved. 1
XXXX confirmed there was no enforceable loan and they would not insure that title. We filed a complaint in XXXX XXXX XXXX seeking an Injunction ( temporary injunction was approved ) and state court of appeals confirmed that the forbearance agreement was void under statute of frauds. XXXX recorded a notice of rescission of the notice of default. Then filed a new notice of default in XXXX. We used a XXXX XXXX bankruptcy complaint to stall the next non-judicial foreclosure in XXXX XXXX 1
XXXX confirmed what XXXX ( on XX/XX/2020 ) told me : my account had never been delinquent and that credit reporting at Santander is based on month beginning to month end 1
XXXX confirming that the loan had been canceled. However 2
XXXX confirms of receipt XXXX/XXXX/XXXX. In total 1
XXXX constant abuse and intentional harm. I paid my XXXX XXXX account in full and brought the balance to {$0.00} with consecutive payments. I asked for this to be updated and reflected accurately on my credit reports. Instead : XXXX XXXX and the credit bureaus continue to show me as XXXX days late 3
XXXX consumer credit report does not show any bankruptcy as it was already disputed and removed from XXXX credit report and that the letter from US Bankruptcy Court stating ( attached ) that quote we do not report individual bankruptcy case filing data to credit reporting agencies 2
XXXX Consumer Disclosure Report once the corrections have been made. 5
XXXX consumer report does not include any report containing information solely about transactions or experiences between the consumer and the person making the report. Any reporting of late payments or derogatory statuses is a direct violation of 15 USC 1681a ( d ) ( 1 ) as that information pertains to experiences Accounts listed below in green color highlighted and tag as in violation under 15 U.S. Code 1666 ( b ) billing error are inaccurate late payment history 12
XXXX consumer report does not include any report containing information solely about transactions or experiences between the consumer and the person making the report. Any reporting of late payments or derogatory statuses is a direct violation of 15 USC 1681a ( d ) ( 1 ) as that information pertains to experiences Accounts listed below in green XXXX highlighted and tag as in violation under 15 U.S. Code 1666 ( b ) billing error are inaccurate late payment history 1
XXXX consumer report does not include any report containing information solely about transactions or experiences between the consumer and the person making the report. Any reporting of late payments or derogatory statuses is a direct violation of 15 USC 1681a ( d ) ( 1 ) as that information pertains to experiences Accounts listed below in XXXX XXXX highlighted and tag as in violation under 15 U.S. Code 1666 ( b ) billing error are inaccurate late payment history 1
XXXX consumer report does not include any report containing information solely about transactions or experiences between the consumer and the person making the report. Any reporting of late payments or derogatory statuses is a direct violation of 15 USC 1681a ( d ) ( 1 ) as that information pertains to experiences Accounts listed below in XXXX color highlighted and tag as in violation under 15 U.S. Code 1666 ( b ) billing error are inaccurate late payment history 1
XXXX consumer report does not include any report containing information solely about transactions or experiences between the consumer and the person making the report. Any reporting of late payments or derogatory statuses is a direct violation of 15 USC 1681a ( d ) ( 1 ) as that information pertains to experiences Accounts listed below in XXXX XXXXXXXX highlighted and tag as in violation under 15 U.S. Code 1666 ( b ) billing error are inaccurate late payment history 4
XXXX consumer report does not include any report containing information solely about transactions or experiences between the consumer and the person making the report. Any reporting of late payments or derogatory statuses is a direct violation of 15 USC 1681a ( d ) ( 1 ) as that information pertains to experiences Any continuation of providing negative information required by section FCRA 605B ( 15 U.S.C. 1681c-2 ) And Accounts listed below in XXXX XXXX highlight text accounts in status of Charge off that is tag FDCPA Section 807 Violation Misleading False Reporting together with incorrect personal information Must be deleted Immediately!. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.