XXXX claims they did - I decided to move on and start a new request in XXXX of this year. I sent the required documents and forms to Roundpoint on XX/XX/XXXX and received a response on XX/XX/XXXX stating that I did not qualify due to having a 30 day late payment on my account- which I know for a fact has never happened because I have been trying so hard to remove PMI and knew that a late payment would disqualify me for a period of time.

What the CFPB Record Shows About XXXX claims they did - I decided to move on and start a new request in XXXX of this year. I sent the required documents and forms to Roundpoint on XX/XX/XXXX and received a response on XX/XX/XXXX stating that I did not qualify due to having a 30 day late payment on my account- which I know for a fact has never happened because I have been trying so hard to remove PMI and knew that a late payment would disqualify me for a period of time.

XXXX claims they did - I decided to move on and start a new request in XXXX of this year. I sent the required documents and forms to Roundpoint on XX/XX/XXXX and received a response on XX/XX/XXXX stating that I did not qualify due to having a 30 day late payment on my account- which I know for a fact has never happened because I have been trying so hard to remove PMI and knew that a late payment would disqualify me for a period of time. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The first , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX claims they did - I decided to move on and start a new request in XXXX of this year. I sent the required documents and forms to Roundpoint on XX/XX/XXXX and received a response on XX/XX/XXXX stating that I did not qualify due to having a 30 day late payment on my account- which I know for a fact has never happened because I have been trying so hard to remove PMI and knew that a late payment would disqualify me for a period of time. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and was made because the house had some major issues that I didn't expect until after I moved in which required a significant investment but improved the home significantly. I have read the PMI removal requirements put in place by XXXX and also Roundpoint", and the single most common underlying issue is "while others had a minimum time frame in place before it could be considered. Either way".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX claims they did - I decided to move on and start a new request in XXXX of this year. I sent the required documents and forms to Roundpoint on XX/XX/XXXX and received a response on XX/XX/XXXX stating that I did not qualify due to having a 30 day late payment on my account- which I know for a fact has never happened because I have been trying so hard to remove PMI and knew that a late payment would disqualify me for a period of time.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.